Extremely rude used vehicle manager

I honestly believe that Craig Tate, manager at the used vehicle department, is the rudest human alive. He absolutely has no idea how to work with clients. My husband took his Mahindra in for a service yesterday and when he went to pick it up, he was looking at a car he was interested in. Craig came to him and rudely and with an attitude asked if there is something he can help him with. My husband asked him why the 2025 model was so much cheaper than the 2023 model. Instead of explaining the reason, he was so rude and with an attitude(again) asked, and I quote: "Stel jy belang in 'n kar of gaan jy aanhou *** vrae vra?" That is so unprofessional and I cannot believe such a big company employs such rude people.