MF
McCarthy Ford Silverlakes
Unclaimed Business
MF
McCarthy Ford Silverlakes
Unclaimed Business
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
0
Recommended: Unlikely
Review Distribution
1|2 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About McCarthy Ford Silverlakes
McCarthy Ford Silverlakes has a TrustIndex of 0 out of 10 on Hellopeter, based on 2 reviews in the last 12 months. Hellopeter has tracked McCarthy Ford Silverlakes across 4 total reviews. How is the TrustIndex calculated? →
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceCT
Craig T
1 reviews | Active since Jan 2020
18 Feb 2026, 19:07
Ford Territory – Repeated Major Failures and Extremely Disappointing After-Sales Support
December 2025 I bought a Ford Territory from McCarthy Ford Silverlakes. Within 6 months the starter gave in leaving me stranded in the middle of traffic. I had to get my insurance to tow the car back to the dealer. The starter was eventually replaced and no feedback was given why the starter gave in. 6+ months later, the engine light came on. I took the car to the dealer, they returned with the light off. I took it right back the next day for the same issue. I'm was told that they want to replace the engine. The date for the engine to be replaced was said to be in January 2026. No confirmed date given. They were willing to provide a courtesy car but I will be liable for a possible amount of up to R40000 for excess should something happen to the courtesy car. Both Ford SA and Mccarthy ford were not willing to reduce this excess amount and showed no sympathy for an issue that is Ford's and for the inconvenience they have placed me in. At this point I regret doing business with Ford. 18 February 2026 The above post was done about 2 months ago. In the first 6 months the starter broke and needed to be replaced. 6 months later the engine broke and was replaced. 2 weeks ago I got the car back with a new engine. I'm now stuck in the dark at 7pm with an apparently new engine that stopped and will not start waiting for a tow truck. My worst buy ever. My worst experience ever.
Helpful (0)
|Replies (0)CT
Craig T
1 reviews | Active since Jan 2020
18 Feb 2026, 19:07
Ford Territory – Repeated Major Failures and Extremely Disappointing After-Sales Support
December 2025 I bought a Ford Territory from McCarthy Ford Silverlakes. Within 6 months the starter gave in leaving me stranded in the middle of traffic. I had to get my insurance to tow the car back to the dealer. The starter was eventually replaced and no feedback was given why the starter gave in. 6+ months later, the engine light came on. I took the car to the dealer, they returned with the light off. I took it right back the next day for the same issue. I'm was told that they want to replace the engine. The date for the engine to be replaced was said to be in January 2026. No confirmed date given. They were willing to provide a courtesy car but I will be liable for a possible amount of up to R40000 for excess should something happen to the courtesy car. Both Ford SA and Mccarthy ford were not willing to reduce this excess amount and showed no sympathy for an issue that is Ford's and for the inconvenience they have placed me in. At this point I regret doing business with Ford. 18 February 2026 The above post was done about 2 months ago. In the first 6 months the starter broke and needed to be replaced. 6 months later the engine broke and was replaced. 2 weeks ago I got the car back with a new engine. I'm now stuck in the dark at 7pm with an apparently new engine that stopped and will not start waiting for a tow truck. My worst buy ever. My worst experience ever.
0
Replies (0)LB
Lize-Mari Bezuidenhout
1 reviews | Active since Jan 2020
28 Nov 2025, 05:10
Extremely rude used vehicle manager
I honestly believe that Craig Tate, manager at the used vehicle department, is the rudest human alive. He absolutely has no idea how to work with clients. My husband took his Mahindra in for a service yesterday and when he went to pick it up, he was looking at a car he was interested in. Craig came to him and rudely and with an attitude asked if there is something he can help him with. My husband asked him why the 2025 model was so much cheaper than the 2023 model. Instead of explaining the reason, he was so rude and with an attitude(again) asked, and I quote: "Stel jy belang in 'n kar of gaan jy aanhou *** vrae vra?" That is so unprofessional and I cannot believe such a big company employs such rude people.
Helpful (0)
|Replies (0)LB
Lize-Mari Bezuidenhout
1 reviews | Active since Jan 2020
28 Nov 2025, 05:10
Extremely rude used vehicle manager
I honestly believe that Craig Tate, manager at the used vehicle department, is the rudest human alive. He absolutely has no idea how to work with clients. My husband took his Mahindra in for a service yesterday and when he went to pick it up, he was looking at a car he was interested in. Craig came to him and rudely and with an attitude asked if there is something he can help him with. My husband asked him why the 2025 model was so much cheaper than the 2023 model. Instead of explaining the reason, he was so rude and with an attitude(again) asked, and I quote: "Stel jy belang in 'n kar of gaan jy aanhou *** vrae vra?" That is so unprofessional and I cannot believe such a big company employs such rude people.
0
Replies (0)BT
Ben T
1 reviews | Active since Jan 2020
27 Apr 2023, 18:31
Alton Ford: TOP CLASS service
Alton Ford at McCarthy Ford arranged sale of vehicle to our company on public holiday. TOP of CLASS service and attitude. Even the empathetic way he accommodated a child to sit in his dream Mustang absolutely top top class.
Helpful (0)
|Replies (0)BT
Ben T
1 reviews | Active since Jan 2020
27 Apr 2023, 18:31
Alton Ford: TOP CLASS service
Alton Ford at McCarthy Ford arranged sale of vehicle to our company on public holiday. TOP of CLASS service and attitude. Even the empathetic way he accommodated a child to sit in his dream Mustang absolutely top top class.
0
Replies (0)CB
Chris B
1 reviews | Active since Jan 2020
23 Apr 2023, 15:45
Girl Left Stranded
If you want your car repaired quickly I would recommend McCarthy Ford Silverlakes. My daughter had her car towed there on Wednesday evening and has not yet managed to managed to get a hard copy of the exorbitant quote to replace the fuel pump.
Helpful (0)
|Replies (0)CB
Chris B
1 reviews | Active since Jan 2020
23 Apr 2023, 15:45
Girl Left Stranded
If you want your car repaired quickly I would recommend McCarthy Ford Silverlakes. My daughter had her car towed there on Wednesday evening and has not yet managed to managed to get a hard copy of the exorbitant quote to replace the fuel pump.
0
Replies (0)