#Poorservice-customerabuse

Two weeks ago I took my car in for service and I asked the service advisor to check what the cause of the persistent oil leak was from my car which I had observed every morning when I start the car, in addition to that I advised the agent that something was wrong with the aircon as the car was losing gas resulting in a malfunctioning aircon.

To my surprise the car was kept for three days and filled with dye to establish where the aircon leak was coming and the agent claimed that the oil leak was resolved while there was no indication of any loss of gas from the test.

I was then hit with a bill of 32k for the oil leak repair.

Upon receiving my vehicle I parked it for 4 days without driving it, upon driving the vehicle the same problem observed initially with the oil leak was visible and the gas from the aircon was gone, I called Thembi the advisor to tell her that the car seems to have the same problem I took it in for repairs and that my aircon control panel is not working which was not the case at point of first check in. They kept the car and the very same Thembi advised me that there is a cost of 27k I need to pay to have the oil and aircon problem resolved

I advised her that I will not pay any additional cent towards the repair of the oil leak as the same problem was not fixed.

What I could not understand is the fact that the same dying test was done and no faults were observed from the aircon however the second time around they could now establish the problem

This made me ask myself if my car was indeed sorted with the oil leak when they kept it for three days and charged me 32k

I am still without my car and have not received any further communication from this branch nor have they offered me a courtesy car while my car is in their possession

Do they know what they are doing or are they constantly taking cash from customers without resolving mechanical issues from poor customers who might not be technically challenged and desperate to have their cars fixed