Repair/Service centre where the customers come last

My Smart car was towed into Menlyn for repairs October 2023, I was informed a new control unit and keys had to be ordered as I do not have a spare key. Well it is now 5 months later, I have paid for parts and labor could not get courtesy vehicle as Smart cars not considered as Premier enough and still no car. I receive no updates from Thembi and her leaders and have to keep following up with them just to hear they still waiting for key order from Germany which I was advised takes 6-8 weeks. Wonder if car is still there and if parts have even been ordered. The repairs/service side of this dealership is shocking stay away.