Auto and General approved 4 claims

Auto and General approved 4 claims. However this not very reputable company is refusing to polish the entire vehicle and just the side they have repaired. Now I drive a Brand new 2023 VCross However Mccarthy seems to think it's normal to polish one side of a new vehicle leaving the front fender and back bin lining unpolished. This insurance claim is more like a money making scheme as an additional fee of +- 2k is required to polish the undamaged area. To top of my frustration I health with a lady at the durban branch telephonically and was absolutely disgusted with the way she handled the call. Now I am fully aware times are changing and so is everything in this country but what happened to customer first? We seem to be obligated to this level of service.