Ugly treatment and unprofessional conduct!

Don't make the same mistake. The boss **** to me. They promised to refund me and to pay for the damages they were responsible for to my vehicle.

McCarthy Auto Trimmers were supposed to fix the headliner but in the process broke the sun visor and caused all of my interior roof lights to fail including leaving the side airbag panels very loose. Also, they didn't do the headliner properly and it will likely need to be redone sometime soon.

The boss then phoned me and promised to refund me and also to pay for the damages. Because the headliner was bubbling at the back after 24 hours despite not being touched. Which clearly means the headliner wasn't properly fixed.

The day after the boss promised to refund and cover the damages, he refused to give me a refund. He decided to just change his mind. Despite knowing that my wife is pregnant, and we are in the middle of a holiday, and she's expecting any day now. He was completely unprofessional, arguing with me back and forth, refusing to accept the fact that I don't want to rely on them anymore.

If you lie to me by omission, not telling me that you damaged my car in the process of fixing something, and then superglue things together, thinking that you don't need to tell me because you fixed it, that's not acceptable.

Why will I rely on people to fix it if they **** to me once before? The boss then goes on an endless diatribe, ranting about how it's his worker's fault, telling me stuff that's none of my business, despite me telling him I have to go because my wife needs to see the doctor for her appointment.

He just carries on, has no etiquette, goes back on his word, lies, and from the sound of it, he is the one who treats his workers like garbage.

It raises the question, does he even have liability insurance or is he docking damages from the pay of his workers? Are they on his payroll or is he contracting them out and treating them like garbage whenever mistakes are made?

Either way, this so-called boss is the most unprofessional person I've ever come across in the industry and takes no accountability but blames his staff. Lies to me that he will refund me, and leaves me no recourse if I don't agree to give them a chance to fix it except having to claim damages against him.

We already agreed over the phone he would refund me and pay the damages but then he thinks he is unilaterally entitled to go back on his word because I'm supposed to give him a chance to fix it.

In my opinion, if you want a horrible experience of being pressured to pay for things off invoice, and being a customer dragged in the middle of pay disputes that shouldn't be your problem, and also being **** to by the boss himself, then by all means rely on McCarthy's Auto Trimmers.

I will be claiming all damages from them, for the visor, the interior roof lights, and whatever else may have been caused to the airbags, and will be relying on certified professionals to replace and repair.

The people they outsource seem like really nice people, they are capable, but because of bad management from the top down, things that shouldn't be the customer's problem become the customer's problem, and then some.

I hope the people who work for this company report him to the Labor Inspector, and that other customers who experience similar will enforce their rights under the Consumer Protection Act.

Instead of being professional he takes his frustration out on me—the customer—and his workers, and created unnecessary contentions and inflamed the relationship between myself and the disgruntled people he fired.

He clearly doesn't have the sensibilities to be a good boss. There's more to say but I simply don't have the time. Don't make the mistake I made.