We have sent Mr Bosman our reply to his allegation that he posted on Hello Peter, and disagree with his dishonest alligation about McCarthy Auto Trimmers. We prepared to resolve this matter, but very disappointed in his dishonesty.

Dear Mr & Mrs Bosman 20th December 2024 With reference to the sharing of your concerns on Hello Peter. Our company has been built on a solid foundation of years of service excellence, guided by a commitment to quality, reliability, and customer satisfaction. Over the years, we have honed our expertise and deepened our relationships, consistently delivering solutions that meet and exceed our clients' expectations. This legacy of excellence is not only reflected in the results we achieve but also in the trust and loyalty of those we continue to serve. We sincerely regret that your experience with our company did not meet your expectations. At McCarthy Auto Trimmers, our top priority is ensuring the satisfaction of our clients, and we take any feedback seriously. While we understand your frustration, we want to assure you that we are committed to resolving the issue at no additional cost to you. Upon further review of the situation regarding the repairs needed for your vehicle, we initially committed to covering the full cost of repairs at an external company. We believe it is within our rights to request the opportunity to handle these repairs ourselves, at our own cost, before involving third-party services. This approach allows us to ensure the quality and efficiency of the work while maintaining a direct line of accountability to you. We therefore request that you: • forward us the opportunity to assess and rec fy any poten al work iden fy as being below our standards. • You remove and apologise for the post on Hello Peter and Google reviews within the next 48 hours. With reference to the matter of engaging one of our employees to perform private work. You requested additional work from our staff member and paid him cash to perform this without having it added to your invoice whilst the rest was paid separately. The additional work was conducted at our expense and caused damages to our company Engaging in ********* practices you encourage *******ion and unbecoming conduct by offering personal payment to one of our employees for private work that should rightfully fall within the company’s scope of services. Such actions bypass standard invoicing and accountability processes, undermining organizational integrity and fairness. By incentivizing an employee to prioritize personal gain over professional responsibility, we also believed this compromised the employee’s ethical and work standards and contributed to the poor workmanship that occurred. In light of the above we have sought legal advice, and your behaviour could potentially have contravened the following acts: o Prevention and Combating of ******* Activities Act 12 of 2004 o Prevention of Organised Crime Act 121 of 1998 (POCA) o General Laws (Anti-Money Laundering) Your allegations regarding our employment relationship and management of our employees requires clarity as you clearly do not understand the nature of our industry and it’s important to clarify that the employer adheres fully to the standards set by the Motor Industry Bargaining Council (MIBCO). These standards are specifically designed to ensure fair and equitable treatment of employees within the motor industry. The employer complies with all relevant regulations, including those governing wages, working hours, and employment benefits. Any perception to the contrary may stem from a misunderstanding of the applicable policies. We trust that you will allow us the opportunity to make things right, as we are confident that these measures will restore your confidence in our services. It should be noted that all rights and remedies at law and at equity are hereby reserved regarding this correspondence. Regards