Unacceptable Service and Poor Communication

I placed an order on 13 December 2024. The website explicitly stated that 13 December was the last order day for the year, and any orders placed after that date would be processed and completed between 8 and 14 January 2025. The payment confirmation I received on the day of ordering clearly indicated that my order would be ready for delivery within 2-7 working days.

Today is the 12th working day, and I still haven’t received my order. We’ve called the company three times, and each time they assured us the order would be delivered by 8 January 2025. However, I find this hard to believe. To make matters worse, they’ve now informed us—more than three weeks after placing the order—that one of the items is out of stock and will be refunded.

This situation is completely unacceptable. Instead of informing us promptly, they waited until we contacted them multiple times to disclose this information. To add insult to injury, the shipping fee is exorbitant for such poor service. The admin staff we spoke to were also incredibly rude.

This company clearly does not value its customers. Their competitors offer fast, friendly, and reliable service—something this business lacks entirely. I certainly won’t recommend them to anyone and hope to receive my order by the promised 8 January date. But at this point, I’m not confident they’ll deliver.