TS
Tenique S
Active since Aug 2017
13
Reviews
0
Industries
Reviews
13 reviews3 months ago
Vodacom: Unauthorized Contract Changes, Double Billing & Wiped Airtime!
I am disgusted with the service from Vodacom. In December, I did a simple upgrade to add a device to my existing Red Flexi 300 contract. The agent confirmed my plan would remain exactly the same and that no new lines would be added. Instead, Vodacom delivered TWO orders. I immediately returned the incorrect second order (new device + new SIM) unopened via your courier. Now, my latest invoice is a disaster: 1. You are billing me for the returned device and the unwanted new line (which I do not possess!). 2. You unilaterally changed my contract from Red Flexi 300 to a RED 3GB plan without my consent. 3. Because you switched me out of a Flexi plan without permission, you wiped ALL my accumulated airtime. 4. You removed my promotional free data. My bill has jumped from the agreed ~R829 to R1,597.98. It is ********* to bill a customer for returned goods and to change a legal contract without consent. I demand you: 1. Cancel the unwanted new line. 2. Credit the cost of the returned device. 3. Revert my plan to Red Flexi 300. 4. Restore my lost airtime immediately. Fix this before the debit order runs!
56 replies
16 months ago
Unacceptable Service and Poor Communication
I placed an order on 13 December 2024. The website explicitly stated that 13 December was the last order day for the year, and any orders placed after that date would be processed and completed between 8 and 14 January 2025. The payment confirmation I received on the day of ordering clearly indicated that my order would be ready for delivery within 2-7 working days. Today is the 12th working day, and I still haven’t received my order. We’ve called the company three times, and each time they assured us the order would be delivered by 8 January 2025. However, I find this hard to believe. To make matters worse, they’ve now informed us—more than three weeks after placing the order—that one of the items is out of stock and will be refunded. This situation is completely unacceptable. Instead of informing us promptly, they waited until we contacted them multiple times to disclose this information. To add insult to injury, the shipping fee is exorbitant for such poor service. The admin staff we spoke to were also incredibly rude. This company clearly does not value its customers. Their competitors offer fast, friendly, and reliable service—something this business lacks entirely. I certainly won’t recommend them to anyone and hope to receive my order by the promised 8 January date. But at this point, I’m not confident they’ll deliver.
0 replies
19 months ago
Order not delivering!!!
I placed an order on 1 Sep 2024 and the arrival date at the time of the order was 6 Sep. They phoned on 3 Sep to confirm the delivery address. Only one of the items was delivered on 4 Sep so I sent an email to enquire about my order on 5 Sep. They responded on 6 Sep and advised that my order was split in two and the remaining items will be delivered that same day. I waited all day and never received order. I sent follow up emails on 7 and 9 Sep but they didn't respond. I sent a new enquiry email on 11 Sep but still haven't received a response. We've also been phoning them daily and they keep advising that the order is out for delivery and will be delivered that same day. We requested a tracking number from the call center agent who agreed to email it to me but they never sent it. It's been almost 2 weeks since I placed the order and I am not receiving any updates or feedback. At this stage I feel like canceling my order and requesting a refund since we needed these items before 10 Sep for our daughter's birthday and am still waiting for it to be delivered. This is terrible and unacceptable customer service and not the first time we're having a bad experience with a Leroy Merlin delivery.
53 replies
38 months ago
ITEMS NEVER DELIVERED - NOT GETTING A REFUND
I placed an order for 3 items on 16 Jan 2023. After contacting them numerous times they delivered a short order on 15 Feb 2023 (which was supposed to be delivered in 18 Jan 2023 according their website). The delivery guy advised that the outstanding item will be delivered as soon as they have it in stock. I've tried to contact them several times since then to request a refund and still haven't received any feedback. We phoned them this week and the lady advised that the warehouse's website shows that the item hasn't been dispatched yet. We asked for a refund and she confirmed that they will refund the money into card used for the online purchase. IT'S BEEN ALMOST 7 WEEKS SINCE I PLACED THIS ORDER, I JUST WANT A REFUND FOR THE UNDELIVERED ITEM!!!
0 replies
46 months ago
NEVER BUY A VEHICLE FROM RENAULT EDENVALE ROUTE24!
We bought a Renault Triber in June 2021. We then had to take the vehicle back to Renault Edenvale Route24 in December 2021 due to a safety recall. After we collected the vehicle we left it at home and went on holiday. When we came back from holiday and returned to work we noticed black spots on the windows and initially thought it was tree sap. After washing the car several times we were informed that the black spots are actually grinder sparks melted into the window. My husband took the vehicle back to Renault Edenvale Route24, one of the managers agreed that it was caused by the work done on the car and advised that he'll raise it with the dealer principle and fix it. When we returned to collect our vehicle he suddenly changed his story and refused to take any accountability. They claim that the workshop where they took the vehicle to doesn't have a grinder in their shop (really, what kind of workshop doesn't have a grinder, especially when fixing the bonnet latch which is supposedly the reason for the recall?). We requested video footage and they advised us that they don't have any cameras in the shop (how can you fix people's vehicles, on your request, without video footage)? After several fights and arguments they advised that they'll involve Renault SA. It's been 3-4 months and still no word from them. We took our car for its 1 year service about a week ago (to Renault Melrose Arch, which I would highly recommend to anyone) with only 5,900 kms on the clock, it's basically brand new but those spots on the windows completely devalue our car (especially since we would like to get rid of the car considering it was recalled for safety reasons, the workshop messed up the car and the engine light suddenly came on after 2,000 kms which should not happen with a brand new car).
0 replies
46 months ago
Terrible food, no customer service
We had a terrible experience with an order from Dros Greenstone. The regenal manager immediately forwarded my complaint to Dros Edenvale but they never responded. The regenal manager also never responded after I informed him that we never received any feedback. We ordered delivery and the food was inedible. The trinchado only had a few pieces of steak in it, definitely not 150g, and the first bite hung on a piece of tendon. More than a quarter of the 250g rump steak was raw fat. We ordered the steak medium to well done and it was completely rare. And the pepper sauce's lid was off, half of the sauce spilled all over the food and boxes. We were so disgusted in the food that we had to throw it away. This after we've had several unpleasant encounters regarding their food in the past few months.
0 replies
46 months ago
Superb customer service
We had some issues to which they immediately responded and attended.
134 replies
48 months ago
Incorrect banking details
My husband has been phoning Discovery for months regarding his bank account details used for claim refunds. They keep paying the money into a bank account that doesn't exist anymore. The call centre agents either drop the call, keep him hanging or the call turn into a back-and-forth conversation with no outcome. Can someone please urgently assist?
222 replies
48 months ago
NO WARRANTIES, REFUNDS, RETURNS or EXCHANGES!
We bought a Tungsten wedding ring for my husband a year ago (March 2021). This weekend the ring fell off the bedside table and broke into two pieces. We phoned Arthur Kaplan (Mall of Africa) and they advised that they don't do exchanges, refunds, returns or provide warranties on ANY of their jewelry. This is completely unacceptable and the definition of unaccountably. They said that the store assitant should have informed us that Tungsten is like ceramic when we bought the ring, which is the absolue opposite of what we were told!
0 replies
48 months ago
Account blocked for past 3 years
I haven't been able to order from UberEats since 10 May 2019. The following error/warning keeps popping up: "Complete your last payment. Please pay the remaining R*** before your next order." This comes after the manager of the restaurant (Red Chilli, Modderfontein) phoned me and advised that they don't allow cash payments (which was my chosen payment method for that order) and requested that I come to the restaurant the next morning to pay via card. The driver said the same thing when he delivered the food. The restaurant doesn't even exist anymore and I'm still not able to order from UberEats, 3 years later, because of an error on the restaurant's side.
0 replies
Review Distribution
5 Star
1 (7.6923076923076925%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
12 (92.3076923076923%)