RS
Renault South Africa
Unclaimed Business
RS
Renault South Africa
Unclaimed Business
130 Reviews (last 12 months)
Does not respond to reviews
Rated in:
Scores reflect the Overall AI Score for each category
AI Review Summary
Based on recent customer reviews, Renault South Africa faces severe criticism across virtually every dimension of the customer experience. Recurring themes include warranty claims being declined despite vehicles being under coverage, parts unavailability leaving customers stranded for weeks or months, persistent vehicle defects on brand new models, and a near total breakdown in communication and aftercare. Positive experiences are extremely rare and limited to isolated staff interactions.
Top Strengths:
- •Staff Professionalism & Conduct: A handful of customers praise individual staff members by name for patience and going the extra mile. Ennie, Lebu, and the Renault Tokai and Northcliff service teams receive isolated but genuine compliments for professionalism.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Car Brands
NPS Score
-99
Recommended: Unlikely
Review Distribution
1.3|130 Reviews
May '25 - Apr '26
5(6.8%)
4(1.7%)
3(0%)
2(0.9%)
1(90.7%)
5(6.8%)
4(1.7%)
3(0%)
2(0.9%)
1(90.7%)
Recent reviews (130)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceKK
Karabo K
1 reviews | Active since Jan 2020
18 Mar 2026, 12:20
Broken Trust After Repeated Failures and Delayed Repairs
I am writing this review with great disappointment regarding my recent experience with Renault Centurion. I purchased a Renault Kwid in 2020 as my first vehicle and owned it for two years without issues. My positive experience with the brand led me to trade it in for a Renault Kiger. Unfortunately, over the past two months, my experience has been extremely disappointing. On 23 December 2025, I took my vehicle to Renault Centurion due to a fan belt issue. It took over a month for the vehicle to be repaired, during which time I had to commute between Pretoria and Johannesburg using public transport, which caused significant inconvenience. Less than a month after collecting the vehicle, the same issue occurred again on 21 February 2026 while I was driving from Rustenburg. The vehicle was towed back to Renault Centurion on 23 February 2026. I was informed that the newly installed fan belt was damaged, though no clear explanation was provided as to how this occurred. Since 21 February 2026, I have been without my vehicle. Despite numerous follow-ups, I continue to be advised that a required part is being shipped with no confirmed ETA. On some occasions, I have been told to expect it only by the end of March 2026. In the meantime, I am forced to rely on public transport with school-going children while continuing to make monthly payments for a vehicle I cannot use. What adds to my frustration is that when I contacted Renault Centurion separately to enquire about a fan belt for a Renault Kiger, the number 012 682 9900 just rings once and disconnects.. This has left me confused and concerned about the prolonged delay in repairing my vehicle. I am extremely frustrated by this experience and urgently require my vehicle to be repaired. I do not understand the ongoing delays and am requesting immediate assistance and resolution.
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Karabo K
1 reviews | Active since Jan 2020
18 Mar 2026, 12:20
Broken Trust After Repeated Failures and Delayed Repairs
I am writing this review with great disappointment regarding my recent experience with Renault Centurion. I purchased a Renault Kwid in 2020 as my first vehicle and owned it for two years without issues. My positive experience with the brand led me to trade it in for a Renault Kiger. Unfortunately, over the past two months, my experience has been extremely disappointing. On 23 December 2025, I took my vehicle to Renault Centurion due to a fan belt issue. It took over a month for the vehicle to be repaired, during which time I had to commute between Pretoria and Johannesburg using public transport, which caused significant inconvenience. Less than a month after collecting the vehicle, the same issue occurred again on 21 February 2026 while I was driving from Rustenburg. The vehicle was towed back to Renault Centurion on 23 February 2026. I was informed that the newly installed fan belt was damaged, though no clear explanation was provided as to how this occurred. Since 21 February 2026, I have been without my vehicle. Despite numerous follow-ups, I continue to be advised that a required part is being shipped with no confirmed ETA. On some occasions, I have been told to expect it only by the end of March 2026. In the meantime, I am forced to rely on public transport with school-going children while continuing to make monthly payments for a vehicle I cannot use. What adds to my frustration is that when I contacted Renault Centurion separately to enquire about a fan belt for a Renault Kiger, the number 012 682 9900 just rings once and disconnects.. This has left me confused and concerned about the prolonged delay in repairing my vehicle. I am extremely frustrated by this experience and urgently require my vehicle to be repaired. I do not understand the ongoing delays and am requesting immediate assistance and resolution.
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Mxolisi K
1 reviews | Active since Jan 2020
17 Mar 2026, 21:42
24 Sep 2024 at 19:19 Renault triber Good day Last year 24May l was so happy because l bought a Renault triber 2023 model
24 Sep 2024 at 19:19 Renault triber Good day Last year 24May l was so happy because l bought a Renault triber 2023 model. Which was a beautiful and was so so inlove with the car 🚗 14 December unfortunately 😪 l was involved in acar accident tax driver hit me from the passenger side and i drove to the on coming where l bumped on some1 Had broken 💔 8ribs was hospitalized for 2weeks The sad part is no airbags popped out car was written off 😪 doors smashed radiator damaged bonnet all windows broken but still no airbags Mentioned the issue with Renault and more or less they told me the IMPACT WAS NOT HAD ENOUGH I DO HAVE THEIR EMAIL THAT SAYS THE IMPACT WAS NOT HARD ENOUGH
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Mxolisi K
1 reviews | Active since Jan 2020
17 Mar 2026, 21:42
24 Sep 2024 at 19:19 Renault triber Good day Last year 24May l was so happy because l bought a Renault triber 2023 model
24 Sep 2024 at 19:19 Renault triber Good day Last year 24May l was so happy because l bought a Renault triber 2023 model. Which was a beautiful and was so so inlove with the car 🚗 14 December unfortunately 😪 l was involved in acar accident tax driver hit me from the passenger side and i drove to the on coming where l bumped on some1 Had broken 💔 8ribs was hospitalized for 2weeks The sad part is no airbags popped out car was written off 😪 doors smashed radiator damaged bonnet all windows broken but still no airbags Mentioned the issue with Renault and more or less they told me the IMPACT WAS NOT HAD ENOUGH I DO HAVE THEIR EMAIL THAT SAYS THE IMPACT WAS NOT HARD ENOUGH
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Robert T
1 reviews | Active since Jan 2020
17 Mar 2026, 12:38
Horrible After Sales Service
Such a horrible after sales service by Renault Multifranchise Paarden Eiland. On two occasions, I've been at the receiving end of their below par work on different vehicles. My Renault Megane had fuel injector problems. It took them 4 months to get my car fixed. In fact, it was through the intervention of Renault South Africa that they finally got my car repaired. On the second instance, the fuel tank lid of my Renault Stepway got jammed and after taking it to them, they took more than two weeks to get it repaired, but this was not before I got this issue escalated. Now, the vey fuel tank lid that they got repaired has jammed again. But now they don't want to take the responsibility for their shoddy work. THIS IS NOT A DEALESHIP TO DO BUSINESS WITH.
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Robert T
1 reviews | Active since Jan 2020
17 Mar 2026, 12:38
Horrible After Sales Service
Such a horrible after sales service by Renault Multifranchise Paarden Eiland. On two occasions, I've been at the receiving end of their below par work on different vehicles. My Renault Megane had fuel injector problems. It took them 4 months to get my car fixed. In fact, it was through the intervention of Renault South Africa that they finally got my car repaired. On the second instance, the fuel tank lid of my Renault Stepway got jammed and after taking it to them, they took more than two weeks to get it repaired, but this was not before I got this issue escalated. Now, the vey fuel tank lid that they got repaired has jammed again. But now they don't want to take the responsibility for their shoddy work. THIS IS NOT A DEALESHIP TO DO BUSINESS WITH.
0
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Thabang
1 reviews | Active since Jan 2020
12 Mar 2026, 09:08
Renault Clio Caught Fire – Replacement Vehicle Also Faulty, Dealer and MFC Refuses to Cancel
Renault Clio Caught Fire – Replacement Vehicle Also Faulty, Dealer Refuses to Cancel Title: Renault Clio Caught Fire – Replacement Vehicle Also Faulty, Dealer Refuses to Cancel In February 2025 I purchased a brand-new Renault Clio V Intense from Renault Northcliff, financed through MFC. Within less than three weeks the vehicle displayed a spanner warning with the message “Check electrical system.” Later that same night the vehicle caught fire while parked. This was extremely alarming as it posed a serious safety risk to myself and the property where I live. After months of investigation, the dealership provided a replacement vehicle of the same model in June 2025. The replacement vehicle had been on the showroom floor and was presented to me as new. Unfortunately, less than three months later, the replacement vehicle also developed a fault. The spanner warning light appeared again together with the message “Check braking system.” When I returned the vehicle to Renault Northcliff, I was told that no fault could be found and that the warning was likely caused by low battery voltage. The dealership indicated that any issues would simply be repaired under warranty and refused to cancel the deal. Considering that the first vehicle of the same model caught fire and the replacement vehicle is already displaying system warnings within months, I have completely lost confidence in the safety and reliability of this vehicle. Its now 6 months without that car as i had dropped it at the dealer august 2025 and continued to pay for it to date, they are more concerned about sales and no credits whether the vehicle is safe or not, even MFC refused to intervene or assist in anyway, its a joint decision apart from contract that i must continue to pay as they do not want to loose partnership with Renault. I am sharing this experience to raise awareness for other consumers. Buying a new car should provide peace of mind, not repeated safety concerns and a refusal to properly address them. i will continue to share this in different platforms and social media, as well as images/videos as awareness of how Renault is to consumers. Dealer: Renault Northcliff Vehicle: Renault Clio V Intense (2025)
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Thabang
1 reviews | Active since Jan 2020
12 Mar 2026, 09:08
Renault Clio Caught Fire – Replacement Vehicle Also Faulty, Dealer and MFC Refuses to Cancel
Renault Clio Caught Fire – Replacement Vehicle Also Faulty, Dealer Refuses to Cancel Title: Renault Clio Caught Fire – Replacement Vehicle Also Faulty, Dealer Refuses to Cancel In February 2025 I purchased a brand-new Renault Clio V Intense from Renault Northcliff, financed through MFC. Within less than three weeks the vehicle displayed a spanner warning with the message “Check electrical system.” Later that same night the vehicle caught fire while parked. This was extremely alarming as it posed a serious safety risk to myself and the property where I live. After months of investigation, the dealership provided a replacement vehicle of the same model in June 2025. The replacement vehicle had been on the showroom floor and was presented to me as new. Unfortunately, less than three months later, the replacement vehicle also developed a fault. The spanner warning light appeared again together with the message “Check braking system.” When I returned the vehicle to Renault Northcliff, I was told that no fault could be found and that the warning was likely caused by low battery voltage. The dealership indicated that any issues would simply be repaired under warranty and refused to cancel the deal. Considering that the first vehicle of the same model caught fire and the replacement vehicle is already displaying system warnings within months, I have completely lost confidence in the safety and reliability of this vehicle. Its now 6 months without that car as i had dropped it at the dealer august 2025 and continued to pay for it to date, they are more concerned about sales and no credits whether the vehicle is safe or not, even MFC refused to intervene or assist in anyway, its a joint decision apart from contract that i must continue to pay as they do not want to loose partnership with Renault. I am sharing this experience to raise awareness for other consumers. Buying a new car should provide peace of mind, not repeated safety concerns and a refusal to properly address them. i will continue to share this in different platforms and social media, as well as images/videos as awareness of how Renault is to consumers. Dealer: Renault Northcliff Vehicle: Renault Clio V Intense (2025)
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Lynda P
1 reviews | Active since Jan 2020
11 Mar 2026, 15:57
Fifth Visit for Same Issue – Coolant Bottle Now Cracked After Dealership Investigation
I am writing a concern regarding my ongoing experience with my vehicle at North Cliff Renault dealership, which has now required multiple visits for the same coolant-related issue. The problem initially started with coolant leaks and overheating concerns. The vehicle was taken to the dealership where investigations were carried out and components such as the thermostat were replaced. Despite these interventions, the issue continued to recur. Because the problem persisted, I escalated the matter to Renault Head Office seeking assistance and a proper root-cause diagnosis. Following this escalation, I was asked to bring the vehicle in again for a full inspection. When I dropped the vehicle today, the issue was a coolant leak. Importantly, there was no visible crack on the coolant bottle and the vehicle was not spraying coolant. The car had been parked in my garage overnight and there were no coolant marks on the floor, and the parking spot at the dealership where I left the vehicle was also dry. However, after the dealership conducted their inspection, I was sent a video showing that the coolant bottle now has a visible crack and coolant is spraying out of it. This is different from the condition in which the vehicle was brought in. If the coolant had been spraying in this way prior to the inspection, there would clearly have been coolant visible on the garage floor or where the vehicle was parked earlier that morning. Following this, I received a quotation of approximately R4,000 to replace the coolant bottle, which I found difficult to accept given the history of the vehicle and the repeated cooling system issues that had previously been investigated by the dealership. When I raised these concerns with Renault Head Office, I was advised that the coolant bottle had previously been replaced privately and therefore the component failure would be my responsibility. While I acknowledge that the bottle was replaced privately, I find it difficult to accept that this alone is being concluded as the cause of the failure without addressing the broader history of overheating and cooling system issues that the dealership has previously investigated. The vehicle has been brought in multiple times for the same concerns, and the root cause of the cooling system problem still appears not to have been clearly identified. My concern is that I am now being expected to pay for a 3rd coolant bottle in a space of 3 years without a clear technical explanation confirming that the bottle itself is the root cause of the failure. All I was seeking is transparency, a proper root-cause diagnosis, and a fair resolution to a problem that has required several visits to the dealership without being fully resolved.
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Lynda P
1 reviews | Active since Jan 2020
11 Mar 2026, 15:57
Fifth Visit for Same Issue – Coolant Bottle Now Cracked After Dealership Investigation
I am writing a concern regarding my ongoing experience with my vehicle at North Cliff Renault dealership, which has now required multiple visits for the same coolant-related issue. The problem initially started with coolant leaks and overheating concerns. The vehicle was taken to the dealership where investigations were carried out and components such as the thermostat were replaced. Despite these interventions, the issue continued to recur. Because the problem persisted, I escalated the matter to Renault Head Office seeking assistance and a proper root-cause diagnosis. Following this escalation, I was asked to bring the vehicle in again for a full inspection. When I dropped the vehicle today, the issue was a coolant leak. Importantly, there was no visible crack on the coolant bottle and the vehicle was not spraying coolant. The car had been parked in my garage overnight and there were no coolant marks on the floor, and the parking spot at the dealership where I left the vehicle was also dry. However, after the dealership conducted their inspection, I was sent a video showing that the coolant bottle now has a visible crack and coolant is spraying out of it. This is different from the condition in which the vehicle was brought in. If the coolant had been spraying in this way prior to the inspection, there would clearly have been coolant visible on the garage floor or where the vehicle was parked earlier that morning. Following this, I received a quotation of approximately R4,000 to replace the coolant bottle, which I found difficult to accept given the history of the vehicle and the repeated cooling system issues that had previously been investigated by the dealership. When I raised these concerns with Renault Head Office, I was advised that the coolant bottle had previously been replaced privately and therefore the component failure would be my responsibility. While I acknowledge that the bottle was replaced privately, I find it difficult to accept that this alone is being concluded as the cause of the failure without addressing the broader history of overheating and cooling system issues that the dealership has previously investigated. The vehicle has been brought in multiple times for the same concerns, and the root cause of the cooling system problem still appears not to have been clearly identified. My concern is that I am now being expected to pay for a 3rd coolant bottle in a space of 3 years without a clear technical explanation confirming that the bottle itself is the root cause of the failure. All I was seeking is transparency, a proper root-cause diagnosis, and a fair resolution to a problem that has required several visits to the dealership without being fully resolved.
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Replies (0)JM
Johanna M
1 reviews | Active since Jan 2020
9 Mar 2026, 13:34
Poor Customer Care: Renault SA Avoiding Warranty Repair and Pushing Sales Instead
M reported a fault with the seat base on my Renault Duster to Renault Silverlakes in Pretoria. I was initially informed that they would check whether the vehicle was still under the manufacturer’s warranty, and if so, the repair would be done at no cost. Later when my car needed to fixed I was told there is a discrepancy between my documents and the warranty start date on their system and that I should take this up with Renault SA. I report this issue to Renaults SA and different consultants from Renault SA have given me conflicting information. One says there is a discrepancy between my documents and the warranty start date on their system. Another claims the seat base is not covered under the manufacturer’s warranty—directly contradicting previous statements. The last consultant who called me promised to email proof of this, but two weeks have passed with no communication. What is most disappointing is that instead of resolving the existing issue, Renault SA is now contacting me to sell a new Duster. The contradictory information, lack of proof, administrative discrepancies, and sales pressure—while my current issue remains unresolved—reflect poorly on Renault’s customer care and commitment to existing customers.
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Johanna M
1 reviews | Active since Jan 2020
9 Mar 2026, 13:34
Poor Customer Care: Renault SA Avoiding Warranty Repair and Pushing Sales Instead
M reported a fault with the seat base on my Renault Duster to Renault Silverlakes in Pretoria. I was initially informed that they would check whether the vehicle was still under the manufacturer’s warranty, and if so, the repair would be done at no cost. Later when my car needed to fixed I was told there is a discrepancy between my documents and the warranty start date on their system and that I should take this up with Renault SA. I report this issue to Renaults SA and different consultants from Renault SA have given me conflicting information. One says there is a discrepancy between my documents and the warranty start date on their system. Another claims the seat base is not covered under the manufacturer’s warranty—directly contradicting previous statements. The last consultant who called me promised to email proof of this, but two weeks have passed with no communication. What is most disappointing is that instead of resolving the existing issue, Renault SA is now contacting me to sell a new Duster. The contradictory information, lack of proof, administrative discrepancies, and sales pressure—while my current issue remains unresolved—reflect poorly on Renault’s customer care and commitment to existing customers.
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Naseef Van graan88
1 reviews | Active since Jan 2020
5 Mar 2026, 10:50
Worst Renault dealership in Cape Town
Dear Renault South Africa Customer Care, I am writing to formally lodge a complaint regarding a promotional offer that has not been honoured by the Renault dealership where I purchased my vehicle. At the time of purchase, the dealership clearly advertised that customers would receive a R5,000 shopping voucher with every vehicle purchase. This promotion was visibly displayed on the vehicles at the dealership, and I have attached photographic evidence. I proceeded with the purchase in good faith based on this advertised promotion. However, the dealership has now refused to provide the R5,000 voucher, and no valid written explanation or exclusion was communicated to me prior to or during the sale. This matter has already been escalated to the Motor Industry Ombudsman of South Africa (MIOSA), and I am now requesting Renault South Africa to intervene and ensure that the advertised promotion is honoured. Please investigate this matter and provide feedback urgently, including confirmation of when I will receive the promotional voucher. I also got the car in a bad state bubbles in tinting that was sorted eventually l,however came back with bad surface contamination with in the paint refused to do clay bar treatment instead gave a light polish when I got the car back there was a dent a few scratches that was repaired very poorly I had to walk to the dealership from my work as my sales person Sibo refused to fetch me saying his busy when I got there he was just standing around this is really a bad response on purchasing my new Renault Kiger is this what Reanult’s workmanship is about stay clear of the paarden Eiland multi franchise branch!! They even blue tick me on WhatsApp and don’t respond to my concerns now that the deal has happened Vehicle details: Name: Naasief Van Graan Vehicle: Renault Kiger Evolution Dealership: Motus Renault Paardeneiland Date of purchase: 23/02/26 Contact number: 0605560593 I look forward to your prompt resolution of this matter.
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Naseef Van graan88
1 reviews | Active since Jan 2020
5 Mar 2026, 10:50
Worst Renault dealership in Cape Town
Dear Renault South Africa Customer Care, I am writing to formally lodge a complaint regarding a promotional offer that has not been honoured by the Renault dealership where I purchased my vehicle. At the time of purchase, the dealership clearly advertised that customers would receive a R5,000 shopping voucher with every vehicle purchase. This promotion was visibly displayed on the vehicles at the dealership, and I have attached photographic evidence. I proceeded with the purchase in good faith based on this advertised promotion. However, the dealership has now refused to provide the R5,000 voucher, and no valid written explanation or exclusion was communicated to me prior to or during the sale. This matter has already been escalated to the Motor Industry Ombudsman of South Africa (MIOSA), and I am now requesting Renault South Africa to intervene and ensure that the advertised promotion is honoured. Please investigate this matter and provide feedback urgently, including confirmation of when I will receive the promotional voucher. I also got the car in a bad state bubbles in tinting that was sorted eventually l,however came back with bad surface contamination with in the paint refused to do clay bar treatment instead gave a light polish when I got the car back there was a dent a few scratches that was repaired very poorly I had to walk to the dealership from my work as my sales person Sibo refused to fetch me saying his busy when I got there he was just standing around this is really a bad response on purchasing my new Renault Kiger is this what Reanult’s workmanship is about stay clear of the paarden Eiland multi franchise branch!! They even blue tick me on WhatsApp and don’t respond to my concerns now that the deal has happened Vehicle details: Name: Naasief Van Graan Vehicle: Renault Kiger Evolution Dealership: Motus Renault Paardeneiland Date of purchase: 23/02/26 Contact number: 0605560593 I look forward to your prompt resolution of this matter.
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Ghadinell S
1 reviews | Active since Jan 2020
5 Mar 2026, 09:48
Renault it's a ****‼️
Renault cars are a no go ‼️ after a year driving a new Renault kiger which I bought last year Jan 2025 now it doesn't want to select gears ,it started with reverse now it's drive ,it doesn't wanna move now ,so I took it to Renault siverlakes for inspection they charged me R1100 for inspection and they said they can't fix it for me even if I'm still under warranty coz I was doing service for myself . Ok fine I asked for report since they did inspection they failed to give me they say I must pay R7000 to open the gear box and check it after I will buy parts ,I told them to leave it when I went there to fetch my car I found my tired flat and some of the part it the passenger seat no one come to help me with a tired they didn't care
Helpful (0)
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Ghadinell S
1 reviews | Active since Jan 2020
5 Mar 2026, 09:48
Renault it's a ****‼️
Renault cars are a no go ‼️ after a year driving a new Renault kiger which I bought last year Jan 2025 now it doesn't want to select gears ,it started with reverse now it's drive ,it doesn't wanna move now ,so I took it to Renault siverlakes for inspection they charged me R1100 for inspection and they said they can't fix it for me even if I'm still under warranty coz I was doing service for myself . Ok fine I asked for report since they did inspection they failed to give me they say I must pay R7000 to open the gear box and check it after I will buy parts ,I told them to leave it when I went there to fetch my car I found my tired flat and some of the part it the passenger seat no one come to help me with a tired they didn't care
0
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