Failure to pay refund

<p>In January this year MCT Projects and Contractors (MCT) replaced a faulty pressure valve on my water geyser at a cost of R1 511.00. The valve was under warranty and I was assured by MCT that I would get a refund for the cost thereof.  Their email dated 19 January 2016 states:  “We have spoken to the manufacture of the valve that was replaced, they will collect it as they said during the course of this week, please kindly note that they advised us that after collection they will notify us when they will make the payment for the valve.</p> <p>After the manufacture has refunded us for the faulty valve under warranty we will notify you and refund you immediately”.</p> <p>It is now five months later and, despite numerous emails that I have sent to them which have been ignored albeit that I have received “Read Receipts” and phone calls where promises to phone me back were not kept, I have yet to receive my refund which I expect to be about R1 000 (R1 511 less labour costs of R511).</p> <p>The above doesn’t say much about MCT’s standard of customer service and delivering on their promises.</p>