MD Inc, A+ for bad service

I received emergency treatment from MD Inc on 29 August 2017, at Constantiaberg Mediclinic hospital in Cape Town.

As an aside, the treating doctor, Dr Paul Xafis, and another female staff member at the hospital, were rude and sarcastic, and billed me for items that were not used.

I had to pay an upfront amount before receiving treatment. I was overcharged on that amount, and I have been trying to get a refund from MD Inc without success.

On 4 September, I phoned the hospital's finance department, who put me through to the incorrect people about seven times, before eventually putting me through to the MD Inc office. MD Inc then referred me to Ms Riedwah Gaidien, a billing agent at MD Inc, to assist with my refund. Ms Gaidien said that she was not able to send me a refund form, because their server was offline. She said that I could however email my bank details to her directly, and that she would process the refund.

A week later, the refund was still not processed. I phoned MD Inc's office again, but I was informed that Ms Gaidien was on leave, and that she would only be back the next week. I spoke to another billing agent, Mr Tachiona Magwegwe, who said that it was not possible to process my refund, because a refund form had not yet been completed.

I completed a refund form and emailed it to Mr Magwegwe.

After waiting five business days, I emailed Mr Magwegwe again on 26 September to follow up on the status of the refund, but I received no reply.

On 27 September, I phoned MD Inc's office again and spoke to Mr Magwegwe, who said that he had forwarded the refund form to the billing department.

I was put through to a lady at MD Inc's billing department, who said that the refund had not been processed yet, because the finance officer was still on study leave, and that they would only be back in the office sometime in October.

The lady said that the director of MD Inc, Dr Ibrahim D'Andrea, is the person who is standing in for the finance officer while they are on leave, and that she would forward the refund request to him.

I asked for the director's cellphone number, but the lady said that she cannot give me the director's number, because he is a director.

She said that the director might be coming in to the office later that day, as he had not been at the office for a few days, and that he would phone me back when he arrived at the office.

The director never phoned me back.

The purpose of this HelloPeter review is to warn others that MD Inc has taken my money, and that they make excuses in order not to give a refund.