Manager with No Client Service Etiquette

<p>PLEASE PLEASE PLEASE send your manager for client service courses as she has none. I called this morning with a problem and she bluntly refused to help me. We bought a Mother's Choice Nappy Bag from them less than a year ago and recently the handles started to tear off. We probably only used it for 5/6 times. I asked the manager if there is any way that they would be able to help me and she immediately told me that she won't be able to help without proof of purchase. I asked her if I could bring the bag in so that she can have a look at it and she told me that I'm just going to waste my time. This lady shouldn't be in the retail/client industry. </p>