MO
MORGAN O
Active since Mar 2015
7
Reviews
0
Industries
Reviews
7 reviews18 months ago
Disgusted with Leroy Merlin
I've had the worst experience with this company as well as it's "trusted reseller"!! I ordered a very specific item from them - 2 Tier Monitor Stand and Desk Organizer (White) with the description being - This White Monitor Stand riser finished by eco-friendly and sturdy MDF board. Note - the item was repriced from R599 to R229 - on promotion until December 2025, yes you read that right - 2025!!!! Upon delivery of this item I was so excited to open my package as it would be a game changer to my current working situation, and low and behold as I picked up the box it was WAY TO LIGHT to be MDF as per the description - FIRST RED FLAG, I proceeded to open the box, only to be met my the most disgusting white casted plastic stand - WHICH IS NOT WOOD AS PER DESCRIPTION. I was like, ahhh maybe they got it wrong at the warehouse? WRONG!!!!!! I called Leroy Merlin immediately and complained about the item, they requested that I send them pictures of the item so that they can send it to the seller - Fine Things, who uses Calasca Trading as their supplier. And yes, I went digging. Back and forth we go and this morning I receive and email from the seller - Fine Things, that state and I quote; "Subject: Issue with item received Good day Unfortunately we only have plastics we are very sorry please advice the way forward, Thanks" Firstly - how do you offer something on special without adequate stock, AS PER DESCRIPTION if you know its unavailable? Secondly - how do you despatch something knowing that the item is the incorrect item? Thirdly - how do you go about doing business and being so non-chalant over it? It is absolutely disgusting that a company of this magnitude doesn't offer to go out of their way to fix an issue like this. Afterall, it is your PROBLEM! Do you really think that I would've paid R600 for a piece of plastic? Think again!
53 replies
50 months ago
HORRIFIC SERVICE!!!!!!!!!!!!
YOUR SERVICE & CUSTOMER SATISFACTION IS THE WORST THAT I HAVE EVER COME ACROSS. AFTER BEING TREATED LIKE UTTER RUBBISH ON SATURDAY, YOU STILL THINK THAT IT IS OK. I CANT BELIEVE THAT THIS IS THE WAY YOU DO BUSINESS! WITH THE CURRENT ECONOMIC SITUATION ONE WOULDVE THOUGHT THAT YOU WOULDVE TREATED PEOPLE BETTER??????? BUT, NO - YOU JUST TEND TO IGNORE THE MATTER, HOPING THAT IT WILL GO AWAY. YOU DELETE MY COMPLAINTS OFF OF SOCIAL MEDIA SO THAT NOBODY CAN SEE THE WAY YOU TREAT THE PUBLIC! I AM NOT A PIECE OF ****, YOU NEED TO TREAT PEOPLE WITH SOME MORE RESPECT! I sent emails to all these of the addresses - they all go unanswered - nick@ginologist.co.za, matt@ginologist.co.za, albert@craftlink.co.za, kim@craftlink.co.za & info@ginologist.co.za
0 replies
56 months ago
NO SERVICE
Apparently there is no longer such a thing as customer service! I order breakfast from Meadowdale Mall on a weekly, almost daily basis. There always seems to be some sort of an issue :-( So, this morning was one of them. I ordered two Boerie Hashbrown meals, only to be told that they don't have the jalapeno sauce that goes with it. I then requested that it please be replaced with something else, only to be told that I need to pay an extra R5.50 per, which I find totally absurd! I always order it with an extra slice of cheese. Then, they gave me my juice in a soda cup, when asked about that I was told that they don't have the right cups in stock - which is not the worry of the consumer. As I got home, which is a +-7minute drive from the store, I realised that there was no cheese on our breakfast burgers. I then had to drive back, only to be given a "Sorry" I think it is totally absurd that customer needs to drive up and down for their orders to be correct, that is the responsibility of the store, not the customer! I would appreciate some feedback in this regards
0 replies
62 months ago
HELLISH SERVICE & COLD FOOD
ONE STAR IS TO MUCH FOR THIS RESTAURANT We visited Rosetta's Bistro on Friday 19 March 2021. There are a few things that I would like to bring to your attention AGAIN: 1. We are very unhappy that we weren't offered an alternative, nor a solution - by that time (21h30) we didn't even have dinner. 2. We already brought the matter to their attention, just after 21h00 - the head chef was also nowhere to be found. 3. We then requested that our food just be warmed in the microwave - we were then informed that the restaurant doesn't have a MICROWAVE? REALLY!!! 4. The supervisor on duty then requested us to wait a further 10 minutes for all the food to be replaced, which wouldn't have been POSSIBLE, as ALL the food was cold. How would that have been possible?!?! 5. We sent all details requested for the refund on Tuesday 23 March 2021 6. It is 7 days after the first initial request for a refund & 3 days after the document has been forwarded back to you. All of these people were copied in the email sent to Emperors PALACE on Tuesday - Siobhan van Vuuren (countless messages were left - no return calls), Dineo Moseane, Bongani Madonsele, Remi Anderson, Andre Bezuidenhout - NOT ONE OF THESE PEOPLE HAVE HAD THE DECENCY TO CONTACT ME TO APOLOGIZE FOR THE GHASTLY SERVICE THAT WE RECEIVED. It is absolute atrocious to expect customers to pay R600 of their hard earned money for cold food and then NOT be offered an alternative, nor a refund? The refund was requested by us!! I have never in my life received such bad service from a world renowned company.
0 replies
116 months ago
Unfair Advertising
<p>Please see attached kids menu - if you look closely you will see that Steri Stumpie is advertised as a drink. Tonight we ordered from KFC Meadowdale Mall only to be told that we can't have it. After requesting to have something in its place as a substitute, I was told I can't. According to the CPA, as long as it is advertised it should either be in stock or a substitute should be given - please note that a different drink choice is not a substitute. I then spoke to the 'manager' Ellen Masoke, who told me that the Steri Stumpie choice was discontinued, yet it was advertised as an option on your website. Who is to blame?</p>
210 replies
118 months ago
Manager with No Client Service Etiquette
<p>PLEASE PLEASE PLEASE send your manager for client service courses as she has none. I called this morning with a problem and she bluntly refused to help me. We bought a Mother's Choice Nappy Bag from them less than a year ago and recently the handles started to tear off. We probably only used it for 5/6 times. I asked the manager if there is any way that they would be able to help me and she immediately told me that she won't be able to help without proof of purchase. I asked her if I could bring the bag in so that she can have a look at it and she told me that I'm just going to waste my time. This lady shouldn't be in the retail/client industry. </p>
0 replies
135 months ago
I HAVENT RECEIVED MY VITALITY CARD
I EMAILED DISCOVERY VITALITY ON 24/02/2015 TO FIND OUT ABOUT MY VITALITY CARD, NOBODY HAS RESPONDED TO MY ENQUIRY. I HAVE BEEN PAYING MY PREMIUM EVERY MONTH, YET I CANT QUALIFY FOR ANY OF THE DISOUNTS/POINTS AT ANY OF THE RETAILERS AS I CANT PROVIDE PROOF THAT I AM A VITALITY MEMBER. CAN SOMEONE PLEASE ASSIST? DISGRUNTLED MEMBER
76 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (14.285714285714286%)
1 Star
6 (85.71428571428571%)