Bad service. Bad staff. Bad management! DO NOT RECOMMEND!!!

I have been to Medellin Waterfall a few times. The first few times the barber Marcey took his time and really did a good job. The last time that I went there on 29 Sept 2023, Marcey completely messed up my hair and beard. A service that usually takes 1hour to 1h15mins, he rushed and did in 30mins. He did not use hot towels when shaving. He did not wash my hair properly. He did not take the necessary precautions to stop hair from going into my clothing. As such, i was completely a mess when he was done. Disgraceful service for the premium price that they charge. Marcey told me while cutting my hair, that the management at Medellin had not paid the staff their monthly salaries and it was the last work day of the month. He said all the stylists are disgruntled and stressed about their salaries. I suspect this may have been the reason for the ********** service that I received. Nevertheless, it isnt grounds to mess up a persons hair and beard.

The next morning, I called Medellin to lay a formal complaint and ask for a refund. The gentleman who handled my complaint (went by the name of “Mo”) was very understanding and apologetic. He said he will take this up with the owner (“Marlon”) and get back to me. At the time of writing this (10 Oct 2023) almost a week and a half later, I have not got a call back or any communication from Medellin management.

Really really disappointed and would not recommend this place to anyone!