Very very bad service

Good day .so yesterday (sunday the 3rd april i phoned Medellin pineslopes) for a booking.. I got a booking for 4:20 arrived there at 14:19 i announced my arrival at the reception desk and took a seat..there was 3 gentlemen barbers busy with clients .one finished up went for a smoke and sat down at a chair..the second one finished up helped a client with products .this was now 14:50 half an hour waiting after i made a booking and still was not helped bare in mind they close at 3 ..i got up and left..this is unacceptable and it was the last time i would support Medellin ever again..