********* Billing Practices and Ignored Customer Complaints by ER24

ER24 has been completely unhelpful in resolving my billing issue. After using their ambulance service, they failed to properly process the claim with my medical aid, and I am now being held personally liable for the account.

I have made multiple attempts to resolve this matter through emails and follow-ups, but their accounts and claims departments continue to ignore my communication. The lack of accountability, poor customer service, and failure to assist a patient with a legitimate query is extremely disappointing and *********.

Patients should not have to fight this hard just to get basic assistance and clarity regarding accounts. I will be escalating this matter further to the relevant regulatory bodies.