I have taken out a gift subscription for 2 magazines, one weekly and the second every second week to be delivered to my parents home

I have taken out a gift subscription for 2 magazines, one weekly and the second every second week to be delivered to my parents home. Debit order has gone off 22 Jan 2026, but to date we’ve received no delivery and only promises that the problem will be escalated. Then no further communication unless I contact them via either email or whatsapp.