Install Netflix on my Mediabox MBX 4K Ranger

I contacted Media Box, Tokai by email on Saturday morning. I wanted help with Netflix. Yesterday morning at 10 Support contacted me and asked for the Serial Number (S/N) and MAC address for my box. I sent it immediately. At 13:30 I have still heard nothing back so I sent another email as what is happening. At 15:15 someone responded asking for my S/N and Mac address again. At 16:30 I was still waiting and I sent another email with all the details included again. I also contacted them on their website. This morning nothing has happened. I asked for help on their website again and sent another email with all the detail. Still nothing!!! Their service (Bradley) used to be the absolute best!