Unfair Billing/indifference to Client query - Medicross Constantia Park

On 29/04/2025, I accompanied my husband for consultation at the Medicross Constantia Park medical centre under the Netcare group. We were at the Clicks Pharmacy section to get the prescribed meds for my husband when the unthinkable happened. In full view of other clients in the reception area, I was confronted by the cashier who demanded that I must pay a second consultancy fee R680 because I "also consulted" I told her we consulted as a couple, and while I am main member responsible for the account, I accompanied my husband, participated in the conversation and of course gave background info to help inform the doctor's opinion. I was confused and frankly did not expect to be charged twice, I have visited the Dental unit a few times before, including accompanying my son, I was never charged twice. So, not to cause a scene, I paid the additional fees. Even the statement is glaring evidence with only my husband's service itemised with the breakdown of services rendered and a prescription. For me, it is just "consults" Because I have otherwise experienced professional service at the Dental unit, I opted to give the facility a fair chance to respond and rectify. I emailed my concern on this incorrect billing to the medical centre, copying the doctor, however, as if to spite me, to date, I did not get any acknowledge or response. On 5/05/2025, I raised the concern in my response to the patient feedback survey sent from a Netcare Patient Feedback email, (NetcarePatientFeedback@netcare.co.za ) I also forwarded my complaint attaching the statement, they did not respond either. At this point I must say I am disappointed at this ********* practice. I could say more about the quality of the actual consultation but will limit my concern only to the additional billing, it was and still is unwarranted. Disappointed loyal client.