SD
Sibuko D
Active since May 2018
39
Reviews
0
Industries
Reviews
39 reviews10 months ago
Unfair Billing/indifference to Client query - Medicross Constantia Park
On 29/04/2025, I accompanied my husband for consultation at the Medicross Constantia Park medical centre under the Netcare group. We were at the Clicks Pharmacy section to get the prescribed meds for my husband when the unthinkable happened. In full view of other clients in the reception area, I was confronted by the cashier who demanded that I must pay a second consultancy fee R680 because I "also consulted" I told her we consulted as a couple, and while I am main member responsible for the account, I accompanied my husband, participated in the conversation and of course gave background info to help inform the doctor's opinion. I was confused and frankly did not expect to be charged twice, I have visited the Dental unit a few times before, including accompanying my son, I was never charged twice. So, not to cause a scene, I paid the additional fees. Even the statement is glaring evidence with only my husband's service itemised with the breakdown of services rendered and a prescription. For me, it is just "consults" Because I have otherwise experienced professional service at the Dental unit, I opted to give the facility a fair chance to respond and rectify. I emailed my concern on this incorrect billing to the medical centre, copying the doctor, however, as if to spite me, to date, I did not get any acknowledge or response. On 5/05/2025, I raised the concern in my response to the patient feedback survey sent from a Netcare Patient Feedback email, (NetcarePatientFeedback@netcare.co.za ) I also forwarded my complaint attaching the statement, they did not respond either. At this point I must say I am disappointed at this ********* practice. I could say more about the quality of the actual consultation but will limit my concern only to the additional billing, it was and still is unwarranted. Disappointed loyal client.
0 replies
11 months ago
Thando Mavimbela was...
Thando Mavimbela was very helpful and a good listener, also promised to personally follow up on a border letter concern I have going forward.
58 replies
13 months ago
Horrible no service - Wondernet
I have been managing inconsistent connectivity issues a while but now i have no internet since Friday 7/3/2025 and other than an automated response on email, there has not been any formal communication and worse, i work from home. This horrible service. I see other clients have similar experiences . I am yet to hear about the alleged difficulties they give if you opt for cancellation of service. Perhaps this deserves a class action suit, lets all gather and escalate, they must shut down if they have to. Irony is they just days ago send a notice of tariff hike, it is indeed a joke!
0 replies
17 months ago
Wesbank - Discriminatory Interest Rates
I have been a loyal client of Wesbank for years (decades) . I am surprised to hear that this time round they are not willing to offer a lower rate for vehicle finance. I am beginning to believe the recent rumour that went about social media suggesting that Wesbank has discriminatory tendencies including by pegging interest rates based on race. This is very unfortunate and disappointing for a loyal client.
56 replies
20 months ago
Unprofessional aftersales service
Wide range of well priced options, excellent floor sales support. HOWEVER, aftersales, loading, packaging below standard , tiles not sufficiently secured with barely any cardbord around and just a single strap. Boxes falling apart, other tiles loose. I had to go around the yard looking for used boxes to secure vulnerable packs. Of the 56boxes purchased, one already had breakages on arrival in Pretoria east. Couldnt help but pick the vibe " now that weve pocketed your money the rest is your baby, weve more money to collect.."Very disappointed.
0 replies
22 months ago
Disrespectful service - K. Carrim Atterbury
Carrim, Hardware Menlyn, I took delivery of supplies (R18,819.11, Doc. 4993005946)for renovations of our complex. Trouble started when we had to do some returns. The conduct of one gentleman (Black Indian) who looks like he is in charge at the collection yard was appalling and disrespectful to say the least. He shouted (unprovoked) at clients and his workers indiscriminately, treated them with arrogance and disrespect. He even in his fiery temper, could not read their own invoice and refused our contractor to return two door frames that were actually item #3 on the receipt. I later called to clarify this and was met with just as bad , rude, disrespectful response from an Ali Fyzoo with whom I had initiated the transaction online, he subjected me to an interrogation and did not give me a chance to explain the reason for my call. I at some point told him to keep quite and listen to me because (i) I had initiated the call and (ii) I was the client, he must not shout/argue with me, only then did he apologise and promised to receive the doorframes needless to say that would cost me another trip back to them. Refund also took forever as we had to come another day as they "did not have cash". While I have over the years (since 2016), found, and recommended K. Carrim's nationwide building supplies as well priced, my recent experience has made me reconsider. One can only imagine how workers are treated daily if that could happen in full view of clients and not sparing clients themselves. This is sad, disappointed loyal client of years.
0 replies
35 months ago
Dischem shares customer info with **** medical insurance admins- Kaelo/Centriq
As a loyal Dischem client for years, I am disappointed that Dischem is making available personal information to and collaborating with a **** of a medical insurance/gap cover administered by Kaelo/Centriq whose ethics/integrity are very questionable. Dischem is exposing its client base to daylight *******. I am struggling to get a refund of my premiums after I cancelled before activation of cover on grounds of misrepresentation of product. Policy Number: KH23781 I took out an interim day to day medical for my son w.e.f. 1st March 2023 after he turned 25 and couldn't remain on mine. Consultant, Thomas David obtained our proof of previous parent cover assuring us the waiting period would be waived. After taking my bank details and effecting the first debit order 28 Feb 2023, he then contacted my son who lives in another province and collected his personal details, thereafter, he sent confirmation of cover directly to my son. Early May my son was unable to see a GP in Capetown. First, he was told that network GPs are not available weekend. When he eventually got one, he was told that his cover was not active. This, despite assurance of waiver which should be on the call records. When I queried this with the consultant, he wouldn't care less, only redirected me to an email address, a U-turn from the several follow up calls he was willing to make just to get us to subscribe. What shameful dishonesty!
0 replies
41 months ago
Miway Insurance a Scam and Fraud
Miway is a well connected scam and fraud. We took them to the Short Term Ombudsman Office to contest ownership/recovery of our vehicle stolen in 2021 after SAPS advised us that it had been found and we went in to identify it. The process was halted when a Miway Rep on site insisted a specific police captain handle the case, a call we ignored. We left the vehicle with SAPS while to pursue the Ombuds's intervention. The Ombuds registered a complaint and advised that the matter had been referred to the insurer for their input. Miway did not at the time of theft, pay us out. Neither did they pay the bank in full as there was a dispute relating to the value insured also as a result of their similarly crooked data capturer/s who even captured among other things, the wrong year model. We were left with monthly installments including before the claim was concluded and no vehicle. Miway distanced themselves from Tracker who they had referred and made their unit mandatory for their cover. Further, Miway made handing over spare keys and signing NCO a condition for paying a fraction of amount owed to the bank. Before the matter was concluded at the Ombuds, Miway , with their connection at SAPS Pretoria #13, moved the docket from the policeman who recovered the vehicle and got the vehicle released without our knowledge. They only emailed that owing to "extensive damages beyond repair" the vehicle would be moved to their salvage yet pictures and video footage taken at identification show that is far from the truth as the car is still intact. Who will save consumers from these blood thirsty sharks?
264 replies
43 months ago
Disappointing service - Chamberlains Water-Kloof Glen - Collections
I was just at the Waterkloof Glen where I have been several times and am disappointed at the unnecessary long wait for assistance to collect in the outside yard. After waiting a while, I went around to see if I could get someone but everyone was either going in/out of toilet , eating or arriving with a plate of food (blue uniform), the regular dedicated orange uniform guys who assist were nowhere. I went back inside, to bring this to the attention of the manager. Security referred me rather to the "supervisor in the small office outside", the same guy who had just looked at us through the window while we waited. An elderly woman had been waiting much longer before me. There's normally a queue albeit moving. I went past security demanding to see the manager, one " Jaco" kindly made a call and assured me the manager would come to the yard, he never did until I eventually was assisted and left. This is a busy store that we support a lot, the least it can do is hire enough hands and let people take a necessary health break if they need to without inconveniencing clients, it's not a supervisor/orange uniform thing but business planning issue. We often go in over lunch, between work and should not be made to wait unnecessarily. It was even sad to hear cashiers trying to convince me to "wait the guys will come" desperately seeking to normalize something unacceptable. Disappointed loyal client.
0 replies
48 months ago
Professional Service - Returns - Exotic Auto Accessories
Glad to say I could successfully return accessories that turned out to be a misfit for our vehicle. I got the same courier to deliver back and today got a full refund , no stories. Want to advise fellow buyers to familiarize with the return policy, communicate your query immediately. Hopefully more will attest to similar professional experience.
0 replies
Review Distribution
5 Star
4 (10.256410256410257%)
4 Star
2 (5.128205128205129%)
3 Star
1 (2.5641025641025643%)
2 Star
5 (12.820512820512821%)
1 Star
27 (69.23076923076923%)