WonderNet
Claimed Business
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#36
in Internet & Telecoms
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|9 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Recent reviews (9)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Kayla
1 reviews | Active since Jan 2020
3 Dec 2025, 10:58
Worst ISP I've ever dealt with
I wish I could give this company 0 stars, the customer service is TERRIBLE. You have to speak to a bot to get through to a real person, which could take hours. And when you eventually do get through, the customer service guys are not helpful at all and try and pin the blame on the customer every chance they get. If you take one thing away from this review please let it be that you should NEVER EVER consider choosing Wondernet as your ISP, honestly what a ****ty customer service department.
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Kayla
1 reviews | Active since Jan 2020
3 Dec 2025, 10:58
Worst ISP I've ever dealt with
I wish I could give this company 0 stars, the customer service is TERRIBLE. You have to speak to a bot to get through to a real person, which could take hours. And when you eventually do get through, the customer service guys are not helpful at all and try and pin the blame on the customer every chance they get. If you take one thing away from this review please let it be that you should NEVER EVER consider choosing Wondernet as your ISP, honestly what a ****ty customer service department.
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Anonymous
1 reviews | Active since Jan 2020
18 Nov 2025, 05:25
Disgusting exploitation of clients
Pitty you cannot score zero stars. Wondernet is officially the worse ISP. I was a client for 6 years. September I had to do a line switch as I moved from one unit to another in the same complex. Not once was I told that there will be additional charges. If you query them you either do not get a response or they simply tell you to pay. I refused so my services was suspended. Now I still receive new Invoices for services not received. If your idea of running a business is exploiting your loyal clients then I am afraid you will not be around very long.
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Anonymous
1 reviews | Active since Jan 2020
18 Nov 2025, 05:25
Disgusting exploitation of clients
Pitty you cannot score zero stars. Wondernet is officially the worse ISP. I was a client for 6 years. September I had to do a line switch as I moved from one unit to another in the same complex. Not once was I told that there will be additional charges. If you query them you either do not get a response or they simply tell you to pay. I refused so my services was suspended. Now I still receive new Invoices for services not received. If your idea of running a business is exploiting your loyal clients then I am afraid you will not be around very long.
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Bryant A
1 reviews | Active since Jan 2020
30 May 2025, 16:43
Absolute non existent customer service. They don't even bother getting back to you after numerous calls and emails
The worst ever service provider. No communication. No service. No customer care. Disgusting the way they treat paying customers. I cancelled my services with them. Beyond useless.
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Bryant A
1 reviews | Active since Jan 2020
30 May 2025, 16:43
Absolute non existent customer service. They don't even bother getting back to you after numerous calls and emails
The worst ever service provider. No communication. No service. No customer care. Disgusting the way they treat paying customers. I cancelled my services with them. Beyond useless.
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Adrian P
1 reviews | Active since Jan 2020
27 May 2025, 00:25
WonderNet terrible service. Don’t make the mistake of signing with this company!!!
The support services from this company is non existent. They don’t have any sense of urgency in assisting. Considering connectivity is such an important element when working from home, you would expect to at least be treated with some urgency! Terrible, I am cancelling my subscription immediately. Have reverted to LTE backup for now after being down for 4 days and still down! Bought a new router for nothing as well.
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Adrian P
1 reviews | Active since Jan 2020
27 May 2025, 00:25
WonderNet terrible service. Don’t make the mistake of signing with this company!!!
The support services from this company is non existent. They don’t have any sense of urgency in assisting. Considering connectivity is such an important element when working from home, you would expect to at least be treated with some urgency! Terrible, I am cancelling my subscription immediately. Have reverted to LTE backup for now after being down for 4 days and still down! Bought a new router for nothing as well.
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Deborah W
1 reviews | Active since Jan 2020
26 May 2025, 10:03
WonderNet... I wonder where the net is
WonderNet, no internet since Friday, WhatsApp support, technician just disappears, email support non-existent, calling in just leaves you on hold whether one selects "support", "sales" or "accounts". Is there anyone actually working? Time to find another network provider - one who cares about client service. They are undeserving of business.
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Deborah W
1 reviews | Active since Jan 2020
26 May 2025, 10:03
WonderNet... I wonder where the net is
WonderNet, no internet since Friday, WhatsApp support, technician just disappears, email support non-existent, calling in just leaves you on hold whether one selects "support", "sales" or "accounts". Is there anyone actually working? Time to find another network provider - one who cares about client service. They are undeserving of business.
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Nadia B
1 reviews | Active since Jan 2020
13 May 2025, 19:47
Wondernet lack of support
Poor service. Lack of interest and willingness to assist clients, been logging tickets for our fibre internet for 2 days now and the response is "send more pictures of the devices" tomorrow will be my 3rd day without internet.
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Nadia B
1 reviews | Active since Jan 2020
13 May 2025, 19:47
Wondernet lack of support
Poor service. Lack of interest and willingness to assist clients, been logging tickets for our fibre internet for 2 days now and the response is "send more pictures of the devices" tomorrow will be my 3rd day without internet.
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Shalin P
1 reviews | Active since Jan 2020
12 May 2025, 18:16
Horric service
I log a case at 17:30 on the 12th May and 2 hours later if I didn't ask but I did and I received a message we are resolving the issue. An hour so 3 hours in total still no feedback I asked again and the response I got back was, they have escalated this issue to Metro Fibre. If I don't ask for an update I wouldn't receive one.
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Shalin P
1 reviews | Active since Jan 2020
12 May 2025, 18:16
Horric service
I log a case at 17:30 on the 12th May and 2 hours later if I didn't ask but I did and I received a message we are resolving the issue. An hour so 3 hours in total still no feedback I asked again and the response I got back was, they have escalated this issue to Metro Fibre. If I don't ask for an update I wouldn't receive one.
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Zayd S
1 reviews | Active since Jan 2020
8 Apr 2025, 21:14
Terrible service and no support
I’ve had nothing but issues with Wondernet. The internet constantly lags due to high latency, making it nearly impossible to stream, game, or even browse properly. I’ve contacted their support team multiple times, but they’ve done absolutely nothing to resolve the issue. Each time, I’m given the same generic response with no real help or follow-up. For a service that claims to offer fast and reliable internet, this has been beyond disappointing. I would not recommend Wondernet to anyone looking for stable connectivity or decent customer support.
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Zayd S
1 reviews | Active since Jan 2020
8 Apr 2025, 21:14
Terrible service and no support
I’ve had nothing but issues with Wondernet. The internet constantly lags due to high latency, making it nearly impossible to stream, game, or even browse properly. I’ve contacted their support team multiple times, but they’ve done absolutely nothing to resolve the issue. Each time, I’m given the same generic response with no real help or follow-up. For a service that claims to offer fast and reliable internet, this has been beyond disappointing. I would not recommend Wondernet to anyone looking for stable connectivity or decent customer support.
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