Medihelp *****ing money

I hereby wish to lodge a formal complaint regarding the handling of my medical aid upgrade request and the subsequent suspension of my membership. I requested an upgrade of my medical aid plan with Medihelp at the end of February 2026. Despite this, an amount of R5,682.00 was deducted from my bank account in January 2026, which is significantly higher than my previous monthly contribution. Based on the upgrade, the correct deduction should have been R4,164.00. Today, when I attended my doctor’s appointment for a routine check-up and a new blood pressure prescription, I was informed at the practice that my Medihelp membership had been suspended. At no point was I notified of any suspension, outstanding issues, or non-payment. This situation caused me extreme embarrassment and distress. I request an urgent investigation, immediate reinstatement of my membership, and written clarification regarding: The incorrect deduction amount The reason for the suspension Confirmation of my correct plan status going forward I expect this matter to be treated with urgency, as it directly affects my access to medical care.