CL
Charl L
Active since Jul 2013
42
Reviews
0
Industries
Reviews
42 reviews2 months ago
Medihelp *****ing money
I hereby wish to lodge a formal complaint regarding the handling of my medical aid upgrade request and the subsequent suspension of my membership. I requested an upgrade of my medical aid plan with Medihelp at the end of February 2026. Despite this, an amount of R5,682.00 was deducted from my bank account in January 2026, which is significantly higher than my previous monthly contribution. Based on the upgrade, the correct deduction should have been R4,164.00. Today, when I attended my doctor’s appointment for a routine check-up and a new blood pressure prescription, I was informed at the practice that my Medihelp membership had been suspended. At no point was I notified of any suspension, outstanding issues, or non-payment. This situation caused me extreme embarrassment and distress. I request an urgent investigation, immediate reinstatement of my membership, and written clarification regarding: The incorrect deduction amount The reason for the suspension Confirmation of my correct plan status going forward I expect this matter to be treated with urgency, as it directly affects my access to medical care.
53 replies
6 months ago
Poor service Momentum Insure
On 4 October a pipe fitting burst in my flatlet. Two weeks later, on 17 October, I received a phone call from Momentum saying they had only just received the assessor’s (DAS) report. The report claims the fitting was not pressurized and therefore the plumbing claim is invalid. This was an offset fitting attached to a pressurized pipe in the wall — the assessor’s conclusion that the water instantly loses all pressure at the fitting and then continues to the faucet without pressure is completely unrealistic. As a result of the burst I lost about 400 litres of water. I will however take the matter to the ombudsman for short term insurance
159 replies
8 months ago
No service/satisfaction from Momentum Insure
I submitted a claim a week ago for a Lacto valve which is still under warranty, I spoke to call centre staff and they could not resolve the matter. I requested call backs from Momentum, to no avail. I sent emails to Momentum and are being ignored. A plumber was approved to do the job, but Kwikot decided they will send their own choice of plumber (this plumber has done work at my property before and I just had drama with them) Momentum is taking my money to provide a service yet I am making all the calls etc. to try and resolve the matter, while Momentum wipe their **** on me
1 reply
12 months ago
Prepaid24, no service
Second time last night that I purchased electricity via my bank app from prepaid24, 12 hours later I still not received my token, so typical you pay them a fee then they cannot provide a service -hard lesson learnt as of now I will get from a reputable retailer
58 replies
13 months ago
*****ing money - no electricity
On 12-03-2025, I purchased electricity via the CODI app at 05:49 in the morning, Left to go to work at 11:00 I still have not received my token to recharge my meter. I sent numerous emails to Info@conlog.com, requested feedback on the website as well as the app - no ticket received. Today 14-03-2025 I called them after holding for 6+ minutes I finally got hold of them telling me I should have sent my query to support@conlog.com for a ticket, yet nowhere on the website nor app this email address is shown. Sent proof of payment etc. to conlog, got a message back they cannot trace my token but got the payment. Instead of giving me a token they are now going to investigate as to why I did not receive my electricity that I purchased.
0 replies
14 months ago
Refusal to contact client after Defy asked for all details on product
This was sent to Defy last week and still they refuse to respond after they asked for all the information from us: Good day Herewith details and problem with the appliance Sonja ********** 064*** **** Job numbers: C893431 - 2023 2085534 - 2024 Defy dbl door fridge F740-F790 Part no 3810190100AJ Date purchase 13/3/2021 Game stores Witbank Purchased above details and date December 2023 still in warranty Freezer part not freezing red light flashing Ist job card technician Arthur sent out fault on report leaking on drier - drier replaced and regassed December 2024 same thing freezer not freezing red light flashing 2nd job number (for record waited 9 days just to be told that an Amy lady from defy customer care cancelled the job card reason being out of warranty) called customer care spoke to Ishmail he said he would get the technician out. Arthur came a week later checked said all good and showed how to reset. To no avail every day the light is flashing red and freezer not freezing (for record everything sent daily to Arthur technician and informed Ishmail) Again as we speak freezer not freezing contacted Ishmail he was going to escalate to Thako in jhb no response. My husband put it on Halo Peter then got a speedy response saying we need to get another job number pay R690 call out because this is not the same issue related!!!!! We have lost plenty of meat etc as we speak now February still not freezing. Clearly someone wants to put the blame on me as the customer I have even gone as far as sending this to Wendy Knowler Consumer Council awaiting her response. I cannot go on like this simply without a freezer. For record a customer in Newcastle same fridge same issue Game stores Newcastle halo Peter battled for 6 months I see now in January you are replacing his fridge?????? I await your feedback soonest Kind regards Sonja ******** Witbank My wife and I are placing this on every social media page as Defy made it very clear they do not care about their customers after they sell their ******* products.
0 replies
15 months ago
Defy - Refusal to give customer service
On 13-03-2021 I purchased a defy fridge/freezer from Game Highveld mall Witbank. December 2023 the freezer broke down just before the warranty expired. 1st job card Dec 2023: Replaced drier, copper and silver rods and re-gassed. No warranty was given yet the appliance is basically new. December 2024 the exact same thing happened to the freezer, broke down again. 2nd job card Jan 2025: Amy at Defy decided upon herself to cancel the job card as I need to get my own technician as the appliance is out of warranty. My wife spoke to Ismael who made out that he understood the issue and he placed a job card to send a technician. The technician arrive 2 weeks later and told us there is nothing wrong with the freezer - yet it does not freeze at all. In the meantime we tried getting hold of Defy (Thako - Ishmaels manager) called about 6 times, either no answer, or get put on hold 10-15 minutes, and the one time we did get through we were told they are out of office and will call back, needless to say we never had the call back. Thursday 30-01-2025 we finally got hold of Ishmael again who had nothing to say as to the poor customer service other than speak to Thako, my wife asked him to escalate the matter to Thako as we cannot get hold of him to which he agreed, needless to say Thako never called us back and we are still without a freezer, lost meat and produce and now have to purchase daily. I read on Hello Peter another Defy customer had the same issue and after 4 years of complaining and fighting with Defy, they replaced his fridge/freezer, he purchased the same time as we did - it seem this batch of fridge/freezers has issues but instead of acknowledging the problem Defy customer care are hiding the truth, you would think that purchasing a "proudly South African" product would be a wise choice but clearly I made a big mistake
424 replies
15 months ago
Vital Security Witbank - *** service
Worst security company in Witbank - I received a call from vital at 11:07 2025-01-21 saying they received a alarm at my house. I told the caller to immediately send armed response as I am at work and my wife is home alone - I just got the message that vital arrived 11:56 almost an hour later.
0 replies
20 months ago
No emergency service, momentum
Cannot get hold of of momentum, had a geyser replacement done by ad hoc plumbers two months ago. A week ago the geyser started ****ing out water, lost litres of water as momentum only responded a day later. Yesterday 31-08-2024, the geyser did the same, yet again I cannot get hold of momentum while my geyser is ****ing out water, meanwhile it is costing me money in the loss of water.
53 replies
23 months ago
CT_International threats
These people are still threatening to damage my credit record - I pay the every month what I can afford and as per arrangement with them - DO NOT EVER USE THEM AS A FINANCIER - I was conned into them by a shares company and now i have to face the consequences and financial losses
0 replies
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