Medihelp MedSaver co-payment abomination

We are at our wits end with Medihelp and their lack of client service. In 2025 we changed to MedSaver, when we did the change we were given the option to not have our co-payments be taken out of our Savings account as we have GAP cover.

Firstly, they randomly reversed a payment which they had made to a doctor, tw and a half months after they made the first payment, for no reason and without communicating with us, which we only found out about when we received the account for the next procedure with the same doctor. With this procedure, they took the shortfall out of our savings account, which obliterated it for the year. No sooner did we get this reversed then we have another procedure by the same doctor and once again they take the shortfall out of our savings!

This all being done AFTER we expressly chose the option for no co-payments or shortfalls to be taken out of our savings as we have GAP cover with Sirago. Medihelp communicated to us that they would submit any shortfalls to Sirago on our behalf, which they have not don to date.

We have been Medihelp clients for the past 16 years, with no problems until we switched to MedSaver.

Nobody gets back to you or your broker and Medihelp just does as they please.

If I could give 0 stars, I would!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!