MP
Mediplein Pharmacy
Unclaimed Business
MP
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Nikita S
1 reviews | Active since Jan 2020
8 Jun 2021, 10:11
Unclear & Unfriendly Staff
The online(WhatsApp)/telephonic assistance provided by this pharmacy is very poor with extremely unfriendly service provided by two staff members, whereby their manner and attitude needs to be addressed. Previously when trying to arrange for orders and delivery of medication to a home address, the staff have never advised myself that orders needed to be placed before 13h00 EACH DAY, and thus medication needed that same day, would only arrive the following day. After experiencing this a couple of times, I queried why this was the case and the response received was brash and rude, whereby I was advised that orders expected to be delivered on the same day would need to be made before 13h00 on that particular day. The response was one insinuating stupidity on the patients/customers behalf, which when advising said person(s) of this, a mere 'Thank you and have a nice day.' was received. I was never informed or knew Mediplein Pharmacy closes at 13h00 on Saturday (as I am very new to this area and not an online Google-junkie) and when I called on Saturday morning before 12h00 to ensure I was accommodating the time for the process their staff had advised me to follow for orders and deliveries to be made every day of the week, you can imagine I was very surprised when the response was "Um, ma'am, we close at 13h00, so you won't be getting a delivery today." When I asked if this was the same person who informed me of the process for ordering via the WhatsApp channel (only when I had asked for this out of my own due to experiencing multiple failed deliveries), did they confirmed they were the same. When I asked why I was not informed of the restrictions during a weekend when I had previously asked for the correct times and processes, the response was merely, "We close at 13h00 on Saturday, what do you expect?", I was very well and truly annoyed with these utterly incompetent staff members. I decided to visit this pharmacy to pick up medication in the hopes this experience would be different/better in person. Unfortunately, the unfriendly manner remains exactly the same in person, with these two staff members in particular, as it does when engaging with them online and/or telephonically. This needs to be addressed with the relevant person(s) or their management team, as this is not correct behavior. I do send acknowledgment to their delivery gentleman and other counter staff members, as they are the polar opposite and have succeeded in being friendly and exceeding expectations.
Helpful (0)
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Nikita S
1 reviews | Active since Jan 2020
8 Jun 2021, 10:11
Unclear & Unfriendly Staff
The online(WhatsApp)/telephonic assistance provided by this pharmacy is very poor with extremely unfriendly service provided by two staff members, whereby their manner and attitude needs to be addressed. Previously when trying to arrange for orders and delivery of medication to a home address, the staff have never advised myself that orders needed to be placed before 13h00 EACH DAY, and thus medication needed that same day, would only arrive the following day. After experiencing this a couple of times, I queried why this was the case and the response received was brash and rude, whereby I was advised that orders expected to be delivered on the same day would need to be made before 13h00 on that particular day. The response was one insinuating stupidity on the patients/customers behalf, which when advising said person(s) of this, a mere 'Thank you and have a nice day.' was received. I was never informed or knew Mediplein Pharmacy closes at 13h00 on Saturday (as I am very new to this area and not an online Google-junkie) and when I called on Saturday morning before 12h00 to ensure I was accommodating the time for the process their staff had advised me to follow for orders and deliveries to be made every day of the week, you can imagine I was very surprised when the response was "Um, ma'am, we close at 13h00, so you won't be getting a delivery today." When I asked if this was the same person who informed me of the process for ordering via the WhatsApp channel (only when I had asked for this out of my own due to experiencing multiple failed deliveries), did they confirmed they were the same. When I asked why I was not informed of the restrictions during a weekend when I had previously asked for the correct times and processes, the response was merely, "We close at 13h00 on Saturday, what do you expect?", I was very well and truly annoyed with these utterly incompetent staff members. I decided to visit this pharmacy to pick up medication in the hopes this experience would be different/better in person. Unfortunately, the unfriendly manner remains exactly the same in person, with these two staff members in particular, as it does when engaging with them online and/or telephonically. This needs to be addressed with the relevant person(s) or their management team, as this is not correct behavior. I do send acknowledgment to their delivery gentleman and other counter staff members, as they are the polar opposite and have succeeded in being friendly and exceeding expectations.
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Anonymous
1 reviews | Active since Jan 2020
27 Oct 2016, 19:09
Personal service at its finest!
<p>There is a reason why this is one of the last privately owned pharmacies in Durbanville! Friendly and knowledgeable staff dedicated to truly helping you and making you feel valued as a customer. They go out of their way to cater to your needs and wants, offering a delivery service and open after hours for your convenience. They are also situated right next door to the doctors' office and the next street over from Medi-Clinic Durbanville!</p>
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Anonymous
1 reviews | Active since Jan 2020
27 Oct 2016, 19:09
Personal service at its finest!
<p>There is a reason why this is one of the last privately owned pharmacies in Durbanville! Friendly and knowledgeable staff dedicated to truly helping you and making you feel valued as a customer. They go out of their way to cater to your needs and wants, offering a delivery service and open after hours for your convenience. They are also situated right next door to the doctors' office and the next street over from Medi-Clinic Durbanville!</p>
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