MP
Medipost Pharmacy
Verified Business
MP
Medipost Pharmacy
Verified Business
33 Reviews (last 12 months)
Responds in 14 hours 39 min
AI Review Summary
Based on recent customer reviews, Medipost Pharmacy faces widespread criticism for chronic medication delivery delays, billing errors, and unresponsive customer service. Multiple customers report going days without essential medication, posing serious health risks for vulnerable patients including children and the elderly. Billing disputes, including incorrect charges and delayed refunds, are a recurring frustration. Customers frequently describe unanswered emails, unhelpful call centre agents, and broken promises of callbacks. A small number of positive reviews praise individual staff members such as Annelie Janneke and Catherine Lesufi for their dedication and helpfulness.
Performance(last 12 months):
0Trustindex Rating
#14Ranked In Health & Medical
14h 39mReply Time
-7 NPSUnlikely
Replied to 93% of negative reviews
Reply time on negative reviews: 15 hours 12 min
TrustIndex
0
Ranking
#14
in Health & Medical
Avg Reply
14h 39m
NPS Score
-7
Recommended: Unlikely
Replied to 93% of negative reviews
Reply time on negative reviews: 15 hours 12 min
Review Distribution
1.7|33 Reviews
May '25 - Apr '26
5(14.8%)
4(0%)
3(0%)
2(0%)
1(85.2%)
5(14.8%)
4(0%)
3(0%)
2(0%)
1(85.2%)
Frequently Asked Questions About Medipost Pharmacy
Based on recent customer reviews, Medipost Pharmacy faces widespread criticism for chronic medication delivery delays, billing errors, and unresponsive customer service. Multiple customers report going days without essential medication, posing serious health risks for vulnerable patients including children and the elderly. Billing disputes, including incorrect charges and delayed refunds, are a recurring frustration. Customers frequently describe unanswered emails, unhelpful call centre agents, and broken promises of callbacks. A small number of positive reviews praise individual staff members such as Annelie Janneke and Catherine Lesufi for their dedication and helpfulness.
Medipost Pharmacy has a TrustIndex of 0 out of 10 on Hellopeter, based on 33 reviews in the last 12 months. They reply to 93% of negative reviews, typically within 15 hours 12 min. Hellopeter has tracked Medipost Pharmacy across 292 total reviews. How is the TrustIndex calculated? →
Recent reviews (33)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMM
Mantoa M
1 reviews | Active since Jan 2020
5 Mar 2026, 13:23
Medication payment
I’ve sent several emails to Medipost regarding the money they say I owe them. My medication is R270 which I pay every month in December 2025 they did have the brand of medication I use they gave me cheaper one which is R189. Meaning they owe me balance, and February I pressed with R181 to balance R270 since they owe me, again they couriered cheaper medication and I’ve mentioned to them to send me medication that’s on my prescription hence I’m paying R270. I keep on getting messages from them saying I owe them, and they’re the ones owing me. I’ve sent several emails to their different departments but no one is getting back to me. I have proof of payments.
Helpful (0)
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Mantoa M
1 reviews | Active since Jan 2020
5 Mar 2026, 13:23
Medication payment
I’ve sent several emails to Medipost regarding the money they say I owe them. My medication is R270 which I pay every month in December 2025 they did have the brand of medication I use they gave me cheaper one which is R189. Meaning they owe me balance, and February I pressed with R181 to balance R270 since they owe me, again they couriered cheaper medication and I’ve mentioned to them to send me medication that’s on my prescription hence I’m paying R270. I keep on getting messages from them saying I owe them, and they’re the ones owing me. I’ve sent several emails to their different departments but no one is getting back to me. I have proof of payments.
0
Replies (0)CC
Charmaine C
1 reviews | Active since Jan 2020
10 Feb 2026, 13:31
Poor Service and misleading communication
shocking service with inconsistent messaging and no attempts to rectify their mess while I am forced to sit at home for 2 days in row waiting for them to deliver critical medication
Helpful (0)
|Replies (0)CC
Charmaine C
1 reviews | Active since Jan 2020
10 Feb 2026, 13:31
Poor Service and misleading communication
shocking service with inconsistent messaging and no attempts to rectify their mess while I am forced to sit at home for 2 days in row waiting for them to deliver critical medication
0
Replies (0)nW
nadia W
1 reviews | Active since Jan 2020
3 Feb 2026, 09:41
Medipost on the ball ALWAYS!
Annelie Janneke the best Pharmacist always on the ball! I would like to send a sincere thank u to her for always providing me with top notch service. I would definitely make her a manager she manages my account so well. Pls send her my thanks from this site as she really deserves the praise.
Helpful (0)
|Replies (0)nW
nadia W
1 reviews | Active since Jan 2020
3 Feb 2026, 09:41
Medipost on the ball ALWAYS!
Annelie Janneke the best Pharmacist always on the ball! I would like to send a sincere thank u to her for always providing me with top notch service. I would definitely make her a manager she manages my account so well. Pls send her my thanks from this site as she really deserves the praise.
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Replies (0)CP
Cheryl P
1 reviews | Active since Jan 2020
26 Jan 2026, 13:40
Rogue pharmacy
This is the worst and most pathetic service I received from a pharmacy, an incorrect inhaler was sent to me to which I called them and a collection was organized item was sent back to pharmacy to which they received but from last year I am getting messages demanding payment for an item they got back and threats to affect my credit score , just reached out now again and spoke to a chat agent Michelle who was rude and blunt and no customer service ethic who just stated I need to make payment .how can anyone pay 900 plus for an item that was sent back does this company think people have money for nothing .pathetic service disgusted with customer service reps. 1st call center who is such rogues
Helpful (0)
|Replies (0)CP
Cheryl P
1 reviews | Active since Jan 2020
26 Jan 2026, 13:40
Rogue pharmacy
This is the worst and most pathetic service I received from a pharmacy, an incorrect inhaler was sent to me to which I called them and a collection was organized item was sent back to pharmacy to which they received but from last year I am getting messages demanding payment for an item they got back and threats to affect my credit score , just reached out now again and spoke to a chat agent Michelle who was rude and blunt and no customer service ethic who just stated I need to make payment .how can anyone pay 900 plus for an item that was sent back does this company think people have money for nothing .pathetic service disgusted with customer service reps. 1st call center who is such rogues
0
Replies (0)SM
Sibusiso M
1 reviews | Active since Jan 2020
17 Jan 2026, 20:56
****py service
These guys are terrible and GEMS keeps making us use them! My script says “Take at night,” yet they keep writing in the morning, I have called several times to address this; but no change
Helpful (0)
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Sibusiso M
1 reviews | Active since Jan 2020
17 Jan 2026, 20:56
****py service
These guys are terrible and GEMS keeps making us use them! My script says “Take at night,” yet they keep writing in the morning, I have called several times to address this; but no change
0
Replies (0)AG
Alan G
1 reviews | Active since Jan 2020
12 Jan 2026, 09:35
Poor service agents
Today I phoned their number. When answering....very clear.BUT WHEN THE PHARMACY ANSWERS ,SCRATCH AND THEY SAY HELLO HELLO CANT HEAR YOU. I PHONED ON 3 DIFFERENT DEVICES.... THE SAME. They won't even phone back
Helpful (0)
|Replies (0)AG
Alan G
1 reviews | Active since Jan 2020
12 Jan 2026, 09:35
Poor service agents
Today I phoned their number. When answering....very clear.BUT WHEN THE PHARMACY ANSWERS ,SCRATCH AND THEY SAY HELLO HELLO CANT HEAR YOU. I PHONED ON 3 DIFFERENT DEVICES.... THE SAME. They won't even phone back
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Replies (0)SM
Sibusiso M
1 reviews | Active since Jan 2020
6 Jan 2026, 23:39
Bull**** phamarcy
This company is ****, my last delivery was December Fourth, by my calculation, 30 days have lapse; yet my grandmother is has not received her medication, she been without CHRONIC MEDICATION for more than two days now. The level of incompetence is sickening or are you mandated to kill my grandmother by not giving her her medication? You are not GEMS’ only DSP, I can easily instruct my medical aid to assign another chemist
Helpful (0)
|Replies (0)SM
Sibusiso M
1 reviews | Active since Jan 2020
6 Jan 2026, 23:39
Bull**** phamarcy
This company is ****, my last delivery was December Fourth, by my calculation, 30 days have lapse; yet my grandmother is has not received her medication, she been without CHRONIC MEDICATION for more than two days now. The level of incompetence is sickening or are you mandated to kill my grandmother by not giving her her medication? You are not GEMS’ only DSP, I can easily instruct my medical aid to assign another chemist
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Russell G
1 reviews | Active since Jan 2020
2 Jan 2026, 09:12
medipost USELESS
The most useless company and that's a compliment.. need a negative rating, after emailing and phoning numerous times and confirming they still get the address wrong many times for chronic medication, which can be life and death, and this is an ongoing problem with them, even the courier companies say how useless they are, it must stem from the ceo down as this has been ongoing for years
Helpful (0)
|Replies (0)RG
Russell G
1 reviews | Active since Jan 2020
2 Jan 2026, 09:12
medipost USELESS
The most useless company and that's a compliment.. need a negative rating, after emailing and phoning numerous times and confirming they still get the address wrong many times for chronic medication, which can be life and death, and this is an ongoing problem with them, even the courier companies say how useless they are, it must stem from the ceo down as this has been ongoing for years
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Replies (0)