Viva Bedding- Medispine what a disgrace

I bought a Medi spine bed from Viva bedding in December 2022 being promised at least a 15 year lifespan which i believed as i bought a bed when i got married and also Medi spine and I replaced it with another Medispine more than 15 years later. I was loyal to the brand. Worst decision ever, by July 2023 the bed was broken and only in September 2023 i eventually received the replacement after a whole fight. fast forward less than a year later same story and I complained again. they only wanted to replace the base but to me the mattress was also compromised. after a whole fight we are in 2025 and they have not even replaced the base as they said. I am at my wits end. How can something with a promise of 15 years break and the company in question is not holding up their end. This is disgusting of both VIva Bedidng and UFO furnishers where I bought the bed from.