Mediwallet
Verified Business
Mediwallet
Verified Business
5 Reviews (last 12 months)
Responds in 3 hours 9 min
Performance(last 12 months):
0Trustindex Rating
#69Ranked In Financial Services
3h 9mReply Time
0 NPSUnlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 5 hours 1 min
TrustIndex
0
Ranking
#69
in Financial Services
Avg Reply
3h 9m
NPS Score
0
Recommended: Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 5 hours 1 min
Review Distribution
2.6|5 Reviews
May '25 - Apr '26
5(40%)
4(0%)
3(0%)
2(0%)
1(60%)
5(40%)
4(0%)
3(0%)
2(0%)
1(60%)
Frequently Asked Questions About Mediwallet
Mediwallet has a TrustIndex of 0 out of 10 on Hellopeter, based on 5 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 5 hours 1 min. Hellopeter has tracked Mediwallet across 44 total reviews. How is the TrustIndex calculated? →
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJD
Jeanine D
1 reviews | Active since Jan 2020
27 Nov 2025, 13:29
Serious POPIA Breach — MediWallet Shared My Bank Statement on WhatsApp
I am extremely disappointed and honestly shocked by what happened today. A MediWallet representative pulled my bank statements from my online application and shared my personal bank statement in a WhatsApp chat without my consent. This is not a small mistake; this is a direct violation of my privacy and a breach of POPIA. My bank statement contains sensitive financial information. I never gave permission for it to be transmitted over WhatsApp, let alone dropped casually into a chat. This kind of behaviour is irresponsible and dangerous. I have screenshots of the entire conversation and I have already lodged a formal complaint with MediWallet. I am now escalating this matter to their compliance department and the Information Regulator as well. I expect: • An immediate investigation • A written apology • Confirmation that my data has been deleted • Assurance that this will not happen to any other customer This level of carelessness is unacceptable, and customers deserve far better protection of their private information.
Helpful (0)
|Replies (0)JD
Jeanine D
1 reviews | Active since Jan 2020
27 Nov 2025, 13:29
Serious POPIA Breach — MediWallet Shared My Bank Statement on WhatsApp
I am extremely disappointed and honestly shocked by what happened today. A MediWallet representative pulled my bank statements from my online application and shared my personal bank statement in a WhatsApp chat without my consent. This is not a small mistake; this is a direct violation of my privacy and a breach of POPIA. My bank statement contains sensitive financial information. I never gave permission for it to be transmitted over WhatsApp, let alone dropped casually into a chat. This kind of behaviour is irresponsible and dangerous. I have screenshots of the entire conversation and I have already lodged a formal complaint with MediWallet. I am now escalating this matter to their compliance department and the Information Regulator as well. I expect: • An immediate investigation • A written apology • Confirmation that my data has been deleted • Assurance that this will not happen to any other customer This level of carelessness is unacceptable, and customers deserve far better protection of their private information.
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jessica J
1 reviews | Active since Jan 2020
13 Aug 2025, 07:14
Mediwallet customer service is atrocious
My partner has a mediwallet account. We thought it would be a lifesaver in the event we need our vet bills covered. My partner issued me a voucher to use which I then activated as per the instructions. I received notification that my voucher was successfully activated and I will be able to use it. I went to my scheduled vet appointment which is one of the mediwallet listed partners. I tried to use the voucher but they could not find the voucher. After numerous attempts I ended up paying cash. We immediately emailed mediwallet asking why I was not able to use my voucher to which they responded that it needs to be used at a listed partner. We responded that we did. We asked if there was a waiting period but no response. We asked if we could reverse the voucher because I can't use it. No response. We got a bill to pay our account (the R1000 voucher) but more than a week later still no assistance. We have to schedule out spay appointment and now we are unsure if mediwallet will cover those costs.
Helpful (0)
|Replies (0)jJ
jessica J
1 reviews | Active since Jan 2020
13 Aug 2025, 07:14
Mediwallet customer service is atrocious
My partner has a mediwallet account. We thought it would be a lifesaver in the event we need our vet bills covered. My partner issued me a voucher to use which I then activated as per the instructions. I received notification that my voucher was successfully activated and I will be able to use it. I went to my scheduled vet appointment which is one of the mediwallet listed partners. I tried to use the voucher but they could not find the voucher. After numerous attempts I ended up paying cash. We immediately emailed mediwallet asking why I was not able to use my voucher to which they responded that it needs to be used at a listed partner. We responded that we did. We asked if there was a waiting period but no response. We asked if we could reverse the voucher because I can't use it. No response. We got a bill to pay our account (the R1000 voucher) but more than a week later still no assistance. We have to schedule out spay appointment and now we are unsure if mediwallet will cover those costs.
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Replies (0)IL
Itebogeng L
1 reviews | Active since Jan 2020
29 Jul 2025, 17:08
No response
Good option when you want to pay off your Specsaver glasses. However no response should you need a settlement amount. You will beg all your life!
Helpful (0)
|Replies (0)IL
Itebogeng L
1 reviews | Active since Jan 2020
29 Jul 2025, 17:08
No response
Good option when you want to pay off your Specsaver glasses. However no response should you need a settlement amount. You will beg all your life!
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Replies (0)CP
Cindy P
1 reviews | Active since Jan 2020
12 Nov 2024, 14:29
Best customer service
This is the best service to have if you can't afford a medical aid! They are friendly and very fast at helping with your enquiries and any questions that you may have. Easy to use on the website and the WhatsApp service is just as great and easy to use. Big thank you to MediWallet for helping me! You guys are the best!!!
Helpful (0)
|Replies (0)CP
Cindy P
1 reviews | Active since Jan 2020
12 Nov 2024, 14:29
Best customer service
This is the best service to have if you can't afford a medical aid! They are friendly and very fast at helping with your enquiries and any questions that you may have. Easy to use on the website and the WhatsApp service is just as great and easy to use. Big thank you to MediWallet for helping me! You guys are the best!!!
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Replies (0)AA
AYESHA A
1 reviews | Active since Jan 2020
14 Aug 2024, 09:10
Excellent customer service
I received a call from Mediwallet today and was so impressed with my experience. Shaydie advised me that I have funds allocated to use which I wasn't aware off. Thank you for taking the time to inform your customers and providing a pleasant experience.
Helpful (0)
|Replies (0)AA
AYESHA A
1 reviews | Active since Jan 2020
14 Aug 2024, 09:10
Excellent customer service
I received a call from Mediwallet today and was so impressed with my experience. Shaydie advised me that I have funds allocated to use which I wasn't aware off. Thank you for taking the time to inform your customers and providing a pleasant experience.
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Replies (0)