MEDQ MEDICAL SUPPLIES

I placed an order with Medq Medical Supplies who are apparently based in Johannesburg, South Africa, some two weeks ago. I received an email advising that my order had been received and was being processed. After receiving no further feedback, I was finally able to make telephonic contact with them, albeit on a cell number. I was then asked to send a screenshot of the email, via WhatsApp, I had received with the understanding that I would, at the very least, get some sort of response. To date, there has been nothing but a deathly silence. I am now starting to wonder if Medq are totally above board and a legitimate business. Surely it cannot take this long to process an order. Luckily no payment has been made. If anyone else has dealt with them , whether good or bad, I would really be interested in hearing about your experience with them. This entire experience has left me totally bewildered and confused.