MP
Medscheme Polmed Marine
Unclaimed Business
MP
Medscheme Polmed Marine
Unclaimed Business
8 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#14
in Health & Medical
NPS Score
-34
Recommended: Unlikely
Review Distribution
1.5|8 Reviews
Jun '25 - May '26
5(12.5%)
4(0%)
3(0%)
2(0%)
1(87.5%)
5(12.5%)
4(0%)
3(0%)
2(0%)
1(87.5%)
Frequently Asked Questions About Medscheme Polmed Marine
Medscheme Polmed Marine has a TrustIndex of 0 out of 10 on Hellopeter, based on 8 reviews in the last 12 months. Hellopeter has tracked Medscheme Polmed Marine across 96 total reviews. How is the TrustIndex calculated? →
Recent reviews (8)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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AG
Ayabonga G
1 reviews | Active since Jan 2020
17 Sept 2025, 05:32
Polmed puts cost before patients’ health
Polmed has completely failed my father when it comes to his hernia operation. His doctor recommended a permanent procedure as the correct, long-term solution. Polmed refused to cover it and instead insisted on paying only for a temporary option. When we asked for a valid reason for declining the doctor’s recommendation, Polmed didn’t bother giving one. After emphasizing the excruciating pain the patient has been complaining about, there seems to be no acknowledgement of the severity of this procedure. Instead, they sent us a quote for the procedure they prefer. This is unacceptable. It shows that Polmed is more concerned about saving money than about patients’ health and well-being. We pay monthly contributions expecting proper medical cover, not shortcuts and cost-cutting at the expense of someone’s quality of life. If Polmed cannot respect medical expertise and put patients first, then what exactly are we paying for?
Helpful (0)
|Replies (0)AG
Ayabonga G
1 reviews | Active since Jan 2020
17 Sept 2025, 05:32
Polmed puts cost before patients’ health
Polmed has completely failed my father when it comes to his hernia operation. His doctor recommended a permanent procedure as the correct, long-term solution. Polmed refused to cover it and instead insisted on paying only for a temporary option. When we asked for a valid reason for declining the doctor’s recommendation, Polmed didn’t bother giving one. After emphasizing the excruciating pain the patient has been complaining about, there seems to be no acknowledgement of the severity of this procedure. Instead, they sent us a quote for the procedure they prefer. This is unacceptable. It shows that Polmed is more concerned about saving money than about patients’ health and well-being. We pay monthly contributions expecting proper medical cover, not shortcuts and cost-cutting at the expense of someone’s quality of life. If Polmed cannot respect medical expertise and put patients first, then what exactly are we paying for?
0
Replies (0)AG
Ayabonga G
1 reviews | Active since Jan 2020
15 Sept 2025, 11:40
Title: Polmed puts cost before patients’ health
Review: Polmed has completely failed my father when it comes to his hernia operation. His doctor recommended a permanent procedure as the correct, long-term solution. Polmed refused to cover it and instead insisted on paying only for a temporary option. When we asked for a valid reason for declining the doctor’s recommendation, Polmed didn’t bother giving one. After emphasizing the excruciating pain the patient has been complaining about, there seems to be no acknowledgement of the severity of this procedure. Instead, they sent us a quote for the procedure they prefer. This is unacceptable. It shows that Polmed is more concerned about saving money than about patients’ health and well-being. We pay monthly contributions expecting proper medical cover, not shortcuts and cost-cutting at the expense of someone’s quality of life. If Polmed cannot respect medical expertise and put patients first, then what exactly are we paying for?
Helpful (0)
|Replies (0)AG
Ayabonga G
1 reviews | Active since Jan 2020
15 Sept 2025, 11:40
Title: Polmed puts cost before patients’ health
Review: Polmed has completely failed my father when it comes to his hernia operation. His doctor recommended a permanent procedure as the correct, long-term solution. Polmed refused to cover it and instead insisted on paying only for a temporary option. When we asked for a valid reason for declining the doctor’s recommendation, Polmed didn’t bother giving one. After emphasizing the excruciating pain the patient has been complaining about, there seems to be no acknowledgement of the severity of this procedure. Instead, they sent us a quote for the procedure they prefer. This is unacceptable. It shows that Polmed is more concerned about saving money than about patients’ health and well-being. We pay monthly contributions expecting proper medical cover, not shortcuts and cost-cutting at the expense of someone’s quality of life. If Polmed cannot respect medical expertise and put patients first, then what exactly are we paying for?
0
Replies (0)MM
Mosa M
1 reviews | Active since Jan 2020
6 Sept 2025, 07:03
Refusal to release Dental funds.
Hello Peter. I would like you to assist me with my medical aid Polmed. I am currently experiencing dental issues and I'm now going on the second month, my Dentist had requested that I get crowns as they're the best solution for my current problem. However Polmed has declined my request for getting crowns because they said " loss of tooth structure is not enough " . I've been going back and forth with them they don't want to tell me who assessed the X-rays and how they measured and concluded that not enough is a valid reason. I do have enough funds for me do get any dental treatment I need , I'm just not understanding why they're refusing to release those funds ,because they will not be added to my dental funds for 2026. I have been in excruciating pain for a month and a half to a point whereby my left side is starting to swell up because I can only use one side to chew. My life has been hell. I need to know who's assessing my case and why they're refusing to release those funds ,because a text book case can never be compared to a real life case, people are not the same therefore our cases will not be the same. I'm curious to know if they're not de*****ing us as members and using our funds for they're personal use because they're so addement on not wanting to realise those funds for my crowns.
Helpful (0)
|Replies (0)MM
Mosa M
1 reviews | Active since Jan 2020
6 Sept 2025, 07:03
Refusal to release Dental funds.
Hello Peter. I would like you to assist me with my medical aid Polmed. I am currently experiencing dental issues and I'm now going on the second month, my Dentist had requested that I get crowns as they're the best solution for my current problem. However Polmed has declined my request for getting crowns because they said " loss of tooth structure is not enough " . I've been going back and forth with them they don't want to tell me who assessed the X-rays and how they measured and concluded that not enough is a valid reason. I do have enough funds for me do get any dental treatment I need , I'm just not understanding why they're refusing to release those funds ,because they will not be added to my dental funds for 2026. I have been in excruciating pain for a month and a half to a point whereby my left side is starting to swell up because I can only use one side to chew. My life has been hell. I need to know who's assessing my case and why they're refusing to release those funds ,because a text book case can never be compared to a real life case, people are not the same therefore our cases will not be the same. I'm curious to know if they're not de*****ing us as members and using our funds for they're personal use because they're so addement on not wanting to realise those funds for my crowns.
0
Replies (0)MJ
Mareza J
1 reviews | Active since Jan 2020
4 Aug 2025, 11:41
Polmed dumps member in need of urgent medical care.
My goddaughter Elizabeth Buys was diagnosed with stage 4 cancer recently. She is a member of Polmed since birth. Recently the med aid stated that a dependant may remain on the scheme till age 30, but a special written concession was made in order for her to remain a member as a dependant of her father till 8 Nov 2025, when she turns 34. However her condition worsened recently and her cancer spread rapidly to various organs. She currently has an infection count of 400+, and PMB is relevant. Polmed suddenly, on 25th June 2025, informed her that the med benefits/her membership will be suspended with effect 31st July 2025. She needs URGENT medical care which involves hospitalization. Despite urgent appeals and motivation from the treating doctors, Polmed still refuses to extend her membership according to the concessionary agreement! I find this ********.
Helpful (0)
|Replies (0)MJ
Mareza J
1 reviews | Active since Jan 2020
4 Aug 2025, 11:41
Polmed dumps member in need of urgent medical care.
My goddaughter Elizabeth Buys was diagnosed with stage 4 cancer recently. She is a member of Polmed since birth. Recently the med aid stated that a dependant may remain on the scheme till age 30, but a special written concession was made in order for her to remain a member as a dependant of her father till 8 Nov 2025, when she turns 34. However her condition worsened recently and her cancer spread rapidly to various organs. She currently has an infection count of 400+, and PMB is relevant. Polmed suddenly, on 25th June 2025, informed her that the med benefits/her membership will be suspended with effect 31st July 2025. She needs URGENT medical care which involves hospitalization. Despite urgent appeals and motivation from the treating doctors, Polmed still refuses to extend her membership according to the concessionary agreement! I find this ********.
0
Replies (0)TD
Tracy D
1 reviews | Active since Jan 2020
12 Jul 2025, 23:07
POLMED MARINE - DISAPPOINTMENT IN OUR ONCE TRUSTED MEDICAL SCHEME
Polmed, what a disappointment. Your refund analysis is unacceptable From a referral from the dentist to the maxiofacialist to assess our daughter's severe wisdom teeth impactations. Followed the correct process as always from referral to appointment. We had to pay R1680 up-front with panoramic xrays, assured we can claim this back from our Marine plan with no question. We submitted claim and was informed we will only receive R392.50 in a refund. This is ludicrous. We should at least be paid out scheme rates. This doesn't even cover a quarter of what was paid upfront. A copayment of the removal surgery is just as much as the initial outlay we have to pay and we are informed of this ridiculous refund amount. Find a benefit that this can be paid out of, take care of your members who pay our contributions without question each month. Extremely disappointed in the medical aid scheme I always speak so highly of.
Helpful (0)
|Replies (0)TD
Tracy D
1 reviews | Active since Jan 2020
12 Jul 2025, 23:07
POLMED MARINE - DISAPPOINTMENT IN OUR ONCE TRUSTED MEDICAL SCHEME
Polmed, what a disappointment. Your refund analysis is unacceptable From a referral from the dentist to the maxiofacialist to assess our daughter's severe wisdom teeth impactations. Followed the correct process as always from referral to appointment. We had to pay R1680 up-front with panoramic xrays, assured we can claim this back from our Marine plan with no question. We submitted claim and was informed we will only receive R392.50 in a refund. This is ludicrous. We should at least be paid out scheme rates. This doesn't even cover a quarter of what was paid upfront. A copayment of the removal surgery is just as much as the initial outlay we have to pay and we are informed of this ridiculous refund amount. Find a benefit that this can be paid out of, take care of your members who pay our contributions without question each month. Extremely disappointed in the medical aid scheme I always speak so highly of.
0
Replies (0)NM
Namhla M
1 reviews | Active since Jan 2020
1 Jul 2025, 13:09
Horrible customer service
I am livid as am writing this review!! I am on the polmed aquarium programme with maternal benefits am 39weeks and could give birth anytime!! Initially the welcome letter I received on the 6th Nov said I have 7 consultations and now I went for my 7th gynae visit on the 24th June and they rejected the claim. When I called Polmed today a lady by the name of Millicent informed me that the medical aid only pays for 2 scans on this option and was asking me questions if is my pregnancy high risk?where is the motivational letter from the dr for more scans?did my dr read my care plan as it is only 2 scans? Like seriously this is uncalled for this service is beyond horrible and unprofessional and I kept telling her that the frustration she is causing me on the phone will make me give birth as its really annoying me, no she still continued and further transferred me to anothet department. The new department now told me its 6 scans that they pay for and not 2, I literally had to go back to my welcome letter and inform her that its 7. She then later apologised and said its 7 on the letter but it should have been 6 and the case manager will call me to explain. Like what level of ridiculousness is this? You get 2 consultants saying different things and no solution at the end of the day! Polmed needs to do better and allign with the principles of Batho Pele. I regret joining this medical aid there is no uniformity and their customer service is super horrible no empathu or soft skills at all!!!
Helpful (0)
|Replies (0)NM
Namhla M
1 reviews | Active since Jan 2020
1 Jul 2025, 13:09
Horrible customer service
I am livid as am writing this review!! I am on the polmed aquarium programme with maternal benefits am 39weeks and could give birth anytime!! Initially the welcome letter I received on the 6th Nov said I have 7 consultations and now I went for my 7th gynae visit on the 24th June and they rejected the claim. When I called Polmed today a lady by the name of Millicent informed me that the medical aid only pays for 2 scans on this option and was asking me questions if is my pregnancy high risk?where is the motivational letter from the dr for more scans?did my dr read my care plan as it is only 2 scans? Like seriously this is uncalled for this service is beyond horrible and unprofessional and I kept telling her that the frustration she is causing me on the phone will make me give birth as its really annoying me, no she still continued and further transferred me to anothet department. The new department now told me its 6 scans that they pay for and not 2, I literally had to go back to my welcome letter and inform her that its 7. She then later apologised and said its 7 on the letter but it should have been 6 and the case manager will call me to explain. Like what level of ridiculousness is this? You get 2 consultants saying different things and no solution at the end of the day! Polmed needs to do better and allign with the principles of Batho Pele. I regret joining this medical aid there is no uniformity and their customer service is super horrible no empathu or soft skills at all!!!
0
Replies (0)VF
Vicky F
1 reviews | Active since Jan 2020
30 Jun 2025, 12:16
Refusing to provide feedback on ex-gratia medication for cancer despite toes already amputated! Since May 2025 ref 230525qyhvwk
Refusing to provide feedback on ex-gratia medication for cancer despite toes already amputated! Since May 2025 ref 230525qyhvwk
Helpful (0)
|Replies (0)VF
Vicky F
1 reviews | Active since Jan 2020
30 Jun 2025, 12:16
Refusing to provide feedback on ex-gratia medication for cancer despite toes already amputated! Since May 2025 ref 230525qyhvwk
Refusing to provide feedback on ex-gratia medication for cancer despite toes already amputated! Since May 2025 ref 230525qyhvwk
0
Replies (0)