Complaint

I am a member and I asked them to register my grandchild from medical aid. They said I should do legal guardianship to get her in. I did. I sent all the documents they requested. Then I followed up almost every day. They said it was still in the process. Then I called them today and they said it was rejected on 4 May 2026 without any reason. But they didn't inform me that the child is more than 30 days old and is not registered.