Refusal to release Dental funds.

Hello Peter.

I would like you to assist me with my medical aid Polmed. I am currently experiencing dental issues and I'm now going on the second month, my Dentist had requested that I get crowns as they're the best solution for my current problem. However Polmed has declined my request for getting crowns because they said " loss of tooth structure is not enough " . I've been going back and forth with them they don't want to tell me who assessed the X-rays and how they measured and concluded that not enough is a valid reason. I do have enough funds for me do get any dental treatment I need , I'm just not understanding why they're refusing to release those funds ,because they will not be added to my dental funds for 2026. I have been in excruciating pain for a month and a half to a point whereby my left side is starting to swell up because I can only use one side to chew. My life has been hell. I need to know who's assessing my case and why they're refusing to release those funds ,because a text book case can never be compared to a real life case, people are not the same therefore our cases will not be the same. I'm curious to know if they're not de*****ing us as members and using our funds for they're personal use because they're so addement on not wanting to realise those funds for my crowns.