1 reviews | Active since Member
Dear Yolanda.J (Team Leader Service Excellence),
On such a platform where we're most likely prone to complain, I'd personally like to publically dedicate my 5-star rating and utmost gratitude to you as an individual in your own right.
I do hope that whichever company you find yourself in (now or in future) appreciates you and values your hard work ethic when it comes to taking full ownership of customer complaints. This is by no means an easy task, and you handled it exceptionally going over and beyond to see things through. My daughter got her braces and the refund received.
You just crossed my mind, and the very least I could do is to acknowledge you on such a platform so you get the bouquet as the gem that you really are.
I hope to see a much deserved and elevated change in your email signature, where your title supercedes the current (and hopefully under different circumstances) as you continue to exemplify Excellence.
Ngiyabonga ***hulu.
@MedshieldHellopeter,
This part of the review is for you...
I understand you have dedicated people in your department to reply to online reviews, and I hope you'll do the needful by ensuring THIS particular review reaches all intended parties. If anything, I'd actually appreciate a reply to my review from anyone OTHER than yourselves and everyone else that I copied in my numerous emails that fell on deaf ears. There were so many different reference numbers and automated email responses from you, I'd suggest searching my email on your database because there's only one (thank goodness, right?). The road is very long here, Medshield. Mnk.
Best regards,
Best regards,
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