SM
Sibonelo M
Active since Apr 2019
17
Reviews
0
Industries
Reviews
17 reviews1 month ago
Thank you, Yolanda.
Dear Yolanda.J (Team Leader Service Excellence), On such a platform where we're most likely prone to complain, I'd personally like to publically dedicate my 5-star rating and utmost gratitude to you as an individual in your own right. I do hope that whichever company you find yourself in (now or in future) appreciates you and values your hard work ethic when it comes to taking full ownership of customer complaints. This is by no means an easy task, and you handled it exceptionally going over and beyond to see things through. My daughter got her braces and the refund received. You just crossed my mind, and the very least I could do is to acknowledge you on such a platform so you get the bouquet as the gem that you really are. I hope to see a much deserved and elevated change in your email signature, where your title supercedes the current (and hopefully under different circumstances) as you continue to exemplify Excellence. Ngiyabonga ***hulu. @MedshieldHellopeter, This part of the review is for you... I understand you have dedicated people in your department to reply to online reviews, and I hope you'll do the needful by ensuring THIS particular review reaches all intended parties. If anything, I'd actually appreciate a reply to my review from anyone OTHER than yourselves and everyone else that I copied in my numerous emails that fell on deaf ears. There were so many different reference numbers and automated email responses from you, I'd suggest searching my email on your database because there's only one (thank goodness, right?). The road is very long here, Medshield. Mnk.
106 replies
7 months ago
Disappointing Awful Parking
What's the point of having one contact number and a set of instructions to call you 20 minutes before reaching OR Tambo international airport, if YOU don't even answer your phone? I've never been so disappointed and highly frustrated. Then to have YOU call me when I'm already at the boarding gate sling if I'm still on my way, yet YOU didn't meet me at Level 3. I ****** called YOU 5 times and even sent an email before leaving my place which is 32 minutes away to tell you I'm not getting any joy coz nobody is answering. Then YOU are gonna gaslight me saying you had a problem with your number and asked if I didn't contact you on the other number... What a joke!!! Your website only has one number and that's the only number on my reservation with YOU, so for you to tell me about your problems with your number yesterday then I was supposed to contact you on the other number is ridiculous!!!
0 replies
11 months ago
You did the MOST here!♥️
My first Mother's Day without the Terrors (my 2 children) since 2018. The only Terror I got was Ms. V (my car) and her silent treatment 😮💨 (having been out of town for 5 months). I came back wee hours of this morning only to confirm what I had expected, just in case. My plan was never to be gone for that long... alas, such is life. Never a dull moment when you car reminds you that they're the official last born 😂 Only highlight to my day was getting assigned both locksmith and 'jump-starter' all-in-one (God-sent) coz I wouldn't know where to start ****erally) ... Despite it being Mother's Day, only God knows I needed the person you assigned me, Peter. Let them come with the VAT increase, I'll still count on Discovery Insure to answer my calls any hour when I'm in distress. Only this time, I think you felt my heart 🥺😔♥️ coz as much as I no longer use my car to get the kids to school, but it's a load off my shoulders as a mother of 3 (as my car's clearly reminded me). Life's hard as it is, so thank you and the lady that handled my case. I'll call tomorrow for towing coz I need a new battery... Last borns don't play about their feelings🤣 Once again, a big thank you and special mention to Peter from Master Keys... Discovery Insure sure knows how to get the cream of the crop. He went over an beyond in explaining what I needed, and I'd honestly appreciate a special mention to his employer that he's worthy of more than an increment. Having genuine and wholesome people like Peter, falls within my top 3 reasons why I'd choose Discovery Insure forever in a day. I'm gonna tell my broker (Gugu) about today and I'dike for EVERYONE I spoke to to get special mention ngokuthi ngiyabonga. Angithi you have your call recordings? Daarsy.🥹😂 Can I ask that the same lady who was assigned my ticket, please call me tomorrow for towing coz I need a new battery. Would really appreciate dealing with the same people, today's got a personal touch for me.
58 replies
12 months ago
Official Complaint: 85360120463
To: N. Luthuli, I would like to lay an official complaint regarding the letter received dates 25 March 2025. Kindly validate the claims made within this letter of non-payment as per indicated installments.
117 replies
16 months ago
BON-FIRE!
What does one have to do to get ANY ANSWER... ANY ASSISTANCE... AS A POTENTIAL CUSTOMER? SINCE 29 OCTOBER 2024, IM STILL WAITING. CHECK YOUR EMAILS, CHECK YOUR TWITTER!!! YOU HAVE EVERYTHING OF MINE THERE. HELL, I'M NOT EVEN A CUSTOMER AND THIS IS HOW YOU TREAT THE LIKES OF ME, WHILST I'M ON THE OUTSIDE WANTING TO GET IN. I LEFT MEDSHIELD FOR SUCH REASONS AND YOU GUYS ARE SERIOUSLY ORDERING, SLICING AND TAKING THE CAKE FOR ABSOLUTE LACK OF SERVICE DELIVERY 😂😂😂😂 HOW MUCH MORE BEING ON THE INSIDE? Get people who actually wanna work man!
112 replies
17 months ago
Nothing Prestige about it.
Since 9:42 AM I've been wanting to know what's been going on with the unauthorized transaction that happened midnight today. Neither chat, phone call or emails have been helpful. Been sent from chat-pillar to chat-post with agents transferring me and chats then ending or ***** department never assisting coz there's nobody there or ***** quickly closing the chat nonetheless, whereas Standard Bank hasn't taken into account how long I've been pushed around or waited in chat queues for answers because my waiting in the call queue for this particular number you sent for your prestige clients, took over 10 minutes. The private client email address you also gave remains unattended as it. I'm beyond frustrated because you've exhausted all my avenues and just carelessly transfer, waste (air)time or close chats. You are extremely exhausting! It's like nobody knows what to do. I even had to ask one of the consultants if she really is in Private and Prestige BECAUSE my previous chat I was told I was going to be transferred and then it ended. Even she ended up giving me the wrong information which I asked her to elaborate on and she got cold feet before saying '*****' will be able to answer. Bridgette, Betty, Vsnshatta... I'm still waiting in the ***** line since 1:41 PM and it's 14:10 PM. At some point one of you even transerred me to General Chats... The only dept that has answered me was pbbforex, the actual decency of calling me when i included them in email sent to inwardpayment as well as this supposed prestige private bank email.
280 replies
17 months ago
Discovery Insure for sure!
I found myself with a flat battery outside Checkers because I was on a phone call (having put my key in the ignition) but my car hadn't been idling. I'd like to thank Vuyo for her prompt assistance when I called in. Within 30 minutes from making the call and having the tow truck call out assistance, I was back on the road. Of all the products offered by Discovery, I would definitely recommend Discovery Insure just because of her (Vuyo). Thank you also for the follow up call to check in on how everything went.
56 replies
18 months ago
Med-****
I sent you guys an email on 7 October 2024 as follows: Good day, I need to understand what is going on with my medical aid and how much is left in my savings account as I've experienced 2 unexpected encounters. I had a consultation with a doctor on 11 September 2024 at Medicross and had to make a co-payment. To my recollection, I haven't used my medical aid much this year and so would like to understand how much is left for the remainder of the year. PLEASE DO NOT SEND ME MY STATEMENT AS I RECEIVE THIS EVERY MONTH, RATHER I NEED AN EXPLANATION AND BREAKDOWN OF HOW MUCH I HAVE AND WHAT HAS BEEN USED SO I UNDERSTAND WHATS GOING ON. Furthermore, when I needed to purchase over the counter medication at Clicks (both in Durban and Cape Town), I was advised by the respective consultants on both occasions that their system indicates "Suspension uplifted" which they couldn't understand and were not able to load Medshield on their system. I was advised to then make contact with you guys for this to be investigated. I ended up having to buy the medication for my daughter in cash. Lastly, I need to take my daughter for a dentistry consult, however given the unfortunate experiences so far, I'm worried if this would be possible in the slught as I don't pay my medical aid only to pay once again for things that should've been covered (or so I think). I need for this to also be broken down an explained to me so I don't get any nasty surprises. As a Medshield member in my own right, I expect my requests to be explained to me by someone who won't copy and paste robotic responses, but rather look into detail as to what my request for assistance entails as i'm not another email irticket tha5 needs to get be closed to add onto your quick resolution SLA. Alternatively, I'll look elsewhere for health cover. I got the below automated response on 7 October 2024 at 10:58- This e-mail serves to confirm that we have received and are attending to your query. Your query number is: 071024QJT9TH Expected query resolution time for emails: 5 working days from date of receipt, excluding weekends and public holidays. Automated email on 12 October 2024 at 11:15- Medshield is at present working on resolving your query - 071024QJT9TH. We will periodically keep you informed of progress made and will contact you once we have reached a resolution. Automated email on 15 October 2024 at 11:34- Medshield is at present working on resolving your query - 071024QJT9TH and will periodically send electronic notification until we reach a resolution. Automated email on 18 October 2024 at 11:29- Medshield is at present working on resolving your query - 071024QJT9TH and will periodically send electronic notification until we reach a resolution. At that point one of our experienced agents will be in contact to discuss and/or confirm the details. Automated email on 21 October 2024 at 11:36- Medshield is at present working on resolving your query - 071024QJT9TH and will periodically send electronic notification until we reach a resolution. At that point one of our experienced agents will be in contact to discuss and/or confirm the details. Today (28 October 2024) the one email different to the absolute silence I've received is the automated notification about collection of the debit order for this medical aid. As per my initial email 21 days ago and your clear lack of being able to provide ANY answers within 6 days, I remind you not to patronize nor insult my intelligence by copying and pasting robotic responses about expecting a response in 5 working days- YOU have exhausted all days and frankly have no excuse. At the rate you're going, I need your next response to be that a manager WILL contact me telephonically and provide in detail what I had requested in the first 5 business HOURS of posting this. You guys are busy playing with people's livelihood and one wonders if you do even have any agents working there if it's taken more than the expected time for a decent answer and nobody cares if it's an emergency. Nxa!
53 replies
22 months ago
Spam Mutual
This is the upteenth time your call centre has been harassing me for a product I am NOT INTERESTED IN! JUST REMOVE MY NUMBER FROM YOUR DATABASE AND NEVER CONTACT ME AGAIN! Even your call centre agent said today "she can't" see my number when I returned your stupid call (that I've now added to my blocked list) nor remove it when I offered to give it to her remove my number. Someone from management better make sure my details off your database BEFORE the end of this week!
53 replies
23 months ago
Sub-standard bank (Part 2)
Since 26 April 2024 from an issued I raised begining of April 2024 as a result of the poorest communication from this bank. Please forward my request to Standard Bank Prestige Manager (Sharon Govender) who supposedly was made aware of my request to HAVE MY ORESTIGE BANKER CHANGED OR ALTERNATIVELY HAVE ME DOWNGRADE TO SOMETHING LESS THAN THE SORRY EXCUSE FOR A PRESTIGE SERVICE IM PAYING FOR, BUT AM NOT FREAKING GETTING OR ENJOYING THE FRUIT FROM to downgrade my account seeing as I have had no response nor change as requested. ITS BEEN WELL OVER A MONTH AND I'LL BE DAMNED FOR ANOTHER R230 GO OFF MY ACCOUNT IN JUNE FOR ABSOLUTELY NOTHING! My account details are to remain the same, but account type to be downgraded as there's no prestige service I'm getting clearly. I don't not expect R230 to be deducted from my account as bank fees end of June 2024 as May 2024 is the last month talking about this after more than a month of waiting for nothing. Should I get no written confirmation of my downgraded account FROM THE ALLEGED MANGER by the end of next week, I'll then move to close my account with Standard Bank altogether and look elsewhere. AND BEST BELIEVE I'LL GO TO MY NEAREST BRANCH TO GET THIS DONE! I DONT WANT PHONE CALLS OKAY, JUST DO YOUR JOB AND PUT IT IN WRITING ONCE DONE! SIMPLE AS.
53 replies
Review Distribution
5 Star
3 (17.647058823529413%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
14 (82.3529411764706%)