Mega Shift Logistics
1 reviews | Active since Member
Less then desirable service.
We contacted them to move our goods from Durban to CPT, they first misquoted us only to have the movers come with a different qoute.They collected the furniture on the 27th February 2026,told us they would arrive in CPT by the 1st, March 2026, we were the ones who kept calling for follow ups.Then on the 13th March 2026, someone called us to notify that our furniture will be in CPT the next day,only they won't deliver as we are in a high risk area.Now we have been told they will deliver at a nearby mall and we should make arrangements to collect.When we ask why we were not informed when qouted about this area being high risk and how we will be compensated as we will need to pay for delivery after we paid them, Caleb tells us about how insurance will not cover if they come.Nobody was coming up with solutions, all we were getting was that we will have to pay more, nobody spoke of compensation or prorated rates for the delivery.Had we been informed prior, when we were being quoted it would have been a different story all together, as we would have made arrangements or used a different company all together.
<div>Hi Ntokozo!<br><br>Thank you for taking the time to share your experience with us. We sincerely apologise for the frustration and inconvenience caused during your recent move from Durban to Cape Town.</div><div>We understand your concerns regarding the change in quotation, delays in communication, and the unexpected delivery limitations. This is not the level of service we aim to provide, and we regret that your experience did not reflect our usual standards.</div><div>Regarding the delivery to your area, we acknowledge that this should have been clearly communicated at the quotation stage. We understand how this impacted your planning and added unforeseen inconvenience and cost. Your feedback in this regard is valid, and we are addressing this internally to ensure greater transparency moving forward.</div><div>We also apologise for the lack of proactive communication throughout the process. You should not have had to follow up repeatedly for updates, and we are reviewing our communication procedures to prevent similar situations in future.</div><div>We would like the opportunity to resolve this matter and discuss a fair outcome regarding the additional arrangements you had to make.<br><br><br>Warm Regards <br>Customer Service Desk </div>
Best regards,
<div>Hi Ntokozo!<br><br>Thank you for taking the time to share your experience with us. We sincerely apologise for the frustration and inconvenience caused during your recent move from Durban to Cape Town.</div><div>We understand your concerns regarding the change in quotation, delays in communication, and the unexpected delivery limitations. This is not the level of service we aim to provide, and we regret that your experience did not reflect our usual standards.</div><div>Regarding the delivery to your area, we acknowledge that this should have been clearly communicated at the quotation stage. We understand how this impacted your planning and added unforeseen inconvenience and cost. Your feedback in this regard is valid, and we are addressing this internally to ensure greater transparency moving forward.</div><div>We also apologise for the lack of proactive communication throughout the process. You should not have had to follow up repeatedly for updates, and we are reviewing our communication procedures to prevent similar situations in future.</div><div>We would like the opportunity to resolve this matter and discuss a fair outcome regarding the additional arrangements you had to make.<br><br><br>Warm Regards <br>Customer Service Desk </div>
Best regards,