Poor Customer Service

Ordered an item from Aliexpress, the items was shipped and I was updated on progress until the item arrived in JHB and was handled by Meili Logistics. The duty taxes cost more that the item purchased. Clarity was provided in the form of proof of payment records for the item and to Meili. I also sent a screenshot of the "item" purchased but they kept asking for a "list of imported item". On many occasions the phone would ring unanswered when conducting queries. Very unprofessional. I was told I was liable for a penalty for misdeclaration of goods and when I asked them to specify how I mis declared the goods and provide me with the relevant prescripts in this regard, they were unable to. Very unprofessional!!!!