Service plan is a ****, Mekor is a bit chaotic.

While their communication has improved in recent years, they remain hard to get hold of on the phone, and whenever you take your car in for a service there is always a paperwork complication - you wait about half an hour in the morning to book the car in. You'd think they'd be able to scan licence number and mileage and be on your way, but their systems are not able to keep track.

The worst however is when I stupidly took out a service plan, extending my honda plan from 3 yr to 5yrs at a high cost. Our car was damaged and had to go to the panelbeaters, who kept the car for a month. As a result we were late for our final service, and the service plan refused to cover us. We were not warned of the service plan expiry, and to date, as expected, they ignored our emails. Mekor says it is Traficc's problem, not theirs, despite the service contract saying Mekor at the top. DO NOT TAKE A SERVICE PLAN, it is a ****.