Stay away! Very rude and ***********!

These complete ***********s told my daughter to come and fetch her new car today. When she got there, had both keys in her hand as well as a gift, the sales manager walked in and said she can't have it because they don't yet have the original NaTIS document. I understand this procedure, but the sales manager also told me that his staff were "trained". DP refuses to call back. In general I have spoken to 2 very rude people and had the phone dropped in my ear 3 times. Just stay away from these rude people!