Very Bad Service.

I got the most extremely bad service from this shop..went to buy a fan belt which only arrived after a month and i never got a call from the shop telling me wen i should come collect the belt. When the belt finally arrived i found out it was the wrong belt. Took me another month to be told sorry we don't kmow where to get the belt. Finally fount the belt at Master Parts. I requested for my money back. Was told i needed to verify myself. I was never asked for anything before buying. They only took my money.. Then I got told the lady who refunds is not available. Pathetic for a big brand name.. Poor service i experienced.Wud never recommend anyone.