Their negligence cost me more money when I already felt like I’d paid too much for a item I had to assemble myself

Honestly disappointed — this did not make a good first impression, especially as a first-time buyer who was still considering purchasing bedside tables from this brand. I purchased the Leica TV stand, and the issues started with delivery. I was charged a R299 surcharge because the item was supposedly very heavy and required the driver to come with additional help. No additional help arrived. I had to lift the unit with the driver myself, so I’m unsure what this surcharge was actually for. I’ve raised this with Superbalist and expect a refund — paying extra only to do the work myself is unacceptable. The next problem arose during assembly. The instruction manual is not helpful, and while the video is short (which I appreciate), it is rushed and unclear. Unfortunately, this led to further issues during construction. There were wooden dowels installed where they shouldn’t have been — one on the bottom cover and two on the drawer components. This left me with an incomplete and unstable TV stand, and I was genuinely concerned about whether my TV was safe, as the base is crucial for stability. With the company closed until January, I was left feeling defeated and stuck with something that looked unfinished and poorly assembled. Because I couldn’t leave the stand in that condition, I had no choice but to spend an additional R450 on a drill and drill bit to remove the incorrect dowels and complete the assembly myself. For a stand at this price point, this level of hassle is simply not acceptable. All in, I ended up spending R7,100 on the product, delivery, and fixing factory faults. At that point, it honestly felt like a waste of money. I could just as easily have spent R8,000 at another retailer for a stand that came fully assembled, with far less stress — the difference would have been only R900. After a lot of unnecessary extra effort, I did eventually manage to build the stand I originally ordered, but I am not happy about the process or the additional costs involved. Please check your boards and quality control properly before shipping products to customers.