TM
Thembeka M
Active since Oct 2025
7
Reviews
0
Industries
Reviews
7 reviews3 months ago
Shows lack of professionalism in handling my request. No communication whatsoever. I have t keep chasing after them it seems
Extremely disappointed in Budget Insurance’s handling of a simple address update and refund request. On 28 October 2025, I phoned Budget Insurance to update my address after moving to Kroonstad. I made it very clear that BOTH my residential and work address needed to be updated. Somehow, they only updated my residential address and left my work address as Cape Town. As a result, my premium increased by R213, which makes absolutely no logical sense. According to their system, I apparently live in Kroonstad but drive over 1100km daily to work in Cape Town. That alone should have flagged that something was wrong. I only discovered this mistake later and realised I had been overcharged for two months because of their error. I contacted them twice requesting a refund for the incorrect surcharge. Both times I was told they would ‘listen to the call’ from 28 October to confirm what was discussed, which I fully understand and even supported. On 19 December 2025, I called again and specifically directed them to that call, even telling them that the address change was discussed toward the end of the conversation to make it easier for them. To date, I have received absolutely no feedback. No call back. No email. No update. Nothing. What frustrates me the most is not just the money, but the lack of professionalism and accountability. Mistakes happen, but ignoring a client who is trying to resolve an issue caused by your own error is unacceptable. I have done everything expected of me as a customer, yet Budget Insurance cannot even offer the courtesy of communication. Overcharging a client, failing to properly update critical policy details, and then going silent when a refund is requested shows extremely poor customer service. I expected far better from a company in the insurance industry, where accuracy and trust are essential. I am still waiting for: Confirmation that the call from 28 October was reviewed A proper explanation A refund for the incorrect premium charged This experience has seriously damaged my confidence in Budget Insurance.
0 replies
4 months ago
Paid surcharge for a heavy item but I had to lift it myself
I’m extremely disappointed with my delivery experience through Superbalist. I was charged a R299 surcharge for a “heavy item” on the basis that the delivery driver would require an additional person to assist with lifting. However, when the delivery arrived, the driver was alone, and I had to physically assist him myself in lifting and moving the item. This completely defeats the purpose of the surcharge. If I am expected to lift the item myself, then there is no justification for charging me extra for additional labour that was never provided. I essentially paid more money to do the work myself, which is unacceptable. I would not have agreed to or paid this surcharge had I known that no additional help would be provided. This feels misleading and unfair, especially considering that customers pay delivery fees specifically to avoid situations like this. I expect this matter to be taken seriously and for the R299 surcharge to be refunded, as the service paid for was not delivered. I also urge Superbalist to review how these surcharges are app**** and communicated, as this experience has significantly affected my confidence in ordering large furniture items through your platform again.
0 replies
4 months ago
Their negligence cost me more money when I already felt like I’d paid too much for a item I had to assemble myself
Honestly disappointed — this did not make a good first impression, especially as a first-time buyer who was still considering purchasing bedside tables from this brand. I purchased the Leica TV stand, and the issues started with delivery. I was charged a R299 surcharge because the item was supposedly very heavy and required the driver to come with additional help. No additional help arrived. I had to lift the unit with the driver myself, so I’m unsure what this surcharge was actually for. I’ve raised this with Superbalist and expect a refund — paying extra only to do the work myself is unacceptable. The next problem arose during assembly. The instruction manual is not helpful, and while the video is short (which I appreciate), it is rushed and unclear. Unfortunately, this led to further issues during construction. There were wooden dowels installed where they shouldn’t have been — one on the bottom cover and two on the drawer components. This left me with an incomplete and unstable TV stand, and I was genuinely concerned about whether my TV was safe, as the base is crucial for stability. With the company closed until January, I was left feeling defeated and stuck with something that looked unfinished and poorly assembled. Because I couldn’t leave the stand in that condition, I had no choice but to spend an additional R450 on a drill and drill bit to remove the incorrect dowels and complete the assembly myself. For a stand at this price point, this level of hassle is simply not acceptable. All in, I ended up spending R7,100 on the product, delivery, and fixing factory faults. At that point, it honestly felt like a waste of money. I could just as easily have spent R8,000 at another retailer for a stand that came fully assembled, with far less stress — the difference would have been only R900. After a lot of unnecessary extra effort, I did eventually manage to build the stand I originally ordered, but I am not happy about the process or the additional costs involved. Please check your boards and quality control properly before shipping products to customers.
0 replies
4 months ago
Lack professionalism and basic courtesy
I had a very disappointing experience at Toys R Us Vaal Mall while trying to collect a toy that my child’s father had already paid for at another branch. I went to the store yesterday and asked to speak to the manager since that was the instruction I was given when going to collect, unfortunately he was off. I explained my situation to a floor employee, who handed me the toy and directed me to the tills. At the tills, it was clear that the staff were unsure how to handle the collection. I explained that I had already been there on Wednesday, but the store had closed early for Christmas, so I had to return. I was asked to provide a copy of the till slip, which my child’s father immediately sent. I was told to email it, although I was later informed that the Canal Walk branch had already emailed the same slip. Despite this, I was left standing at the till for a long time with no communication or updates while the cashier assisted other customers. I wouldn’t have minded the wait if there had been clear communication, but I was essentially left unattended. When I asked what the delay was, the cashier responded dismissively, saying “here we wait, it’s a thing,” and imp**** that I should relax. I explained that I still had a long drive ahead and hadn’t even eaten. She then announced to her colleagues that she was going on lunch and walked away without informing me who would assist me next or what was happening with my collection. I waited 30 minutes in total for what should have been a simple collection. When they finally returned with a printed copy of the till slip that had already been sent, there was still no apology for the delay or the poor communication. Given that I had already attempted this collection earlier in the week, I expected the process to be handled more efficiently. Overall, the lack of communication, professionalism, and basic customer courtesy was very disappointing.
0 replies
5 months ago
Customer focus is clearly not one of their values
If I could rate them zero I would. I am still sitting without proper curtains yet the store is sitting with R1200 that I paid to get flipping curtains. The people at the factory are apparently ***********, they can’t even label the curtains correctly and from the feedback i received from another friend of mine, the same thing has happened to her. She bought a king size base wrap but inside was a queen size base wrap. I was given curtains that have a 10cm difference yet I ordered the SAME length and they were labelled as such. I have no privacy in a room that is supposed to be my SACRED space, I cannot even get dressed in my own room, I have to hide behind the ****ing wardrobe just to have some privacy because they’ve been telling me they’ll collect the ****ing curtains since Saturday but it’s now Wednesday and all I’m getting is still apologies that I do not give a **** about. I just want curtains so I can sleep peacefully and be comfortable in my own room. I specifically mentioned I had moved to a place that’s a bit out of the central parts yet yesterday that was used as an excuse for why they had not collected the nonsense curtain I’m sitting with and delivered what I ordered. I told them the closest store is at least 2 hours away but now it’s suddenly a surprise. I wonder if roles were reversed if you guys would be comfortable sleeping in a room with sheer curtains in a province that is very new to you. Would you not be as infuriated as I currently am? Because honestly you’re taking me for a **** at this point. No wonder the store has a 1.7 rating even on Google, you do not care about your work or your customers 🙄. Might as well have gotten curtains from PEP, maybe they know curtain lengths better than Volpes🙄🚮.
71 replies
6 months ago
Negligence when packing an online order
A few weeks ago I placed an order for 2 standard size blockout curtains while I was in the city because I was moving to a small town within the next 2 weeks and small towns do not have much so this was me preparing in advance. Last night I arrived at the place, exhausted after a long drive and all I wanted to do was put the curtains up for some privacy, take a shower and sleep. However halfway through putting up the curtains I was disappointed because they were not the same size yet I was charged the same price for both (only got 50% off because I bought 2). My bedroom does not look nice because of this mess that Volpes did when packing my order, I do want privacy but I cannot have a room that looks like this, also it defeats the purpose of being blackout curtains because the length of the other one allows sunlight in. Now as I said, I have moved to a small town and the closed Volpes is 2hr 30min drive/ 200km + I have already driven my car from Cape Town to Free State and then from Free State to Richard’s bay, Richard’s bay to Durban and Durban back to Free State all in one week. I cannot make another trip trying to find a Volpes in an unfami**** area (I am new in the Province), just because of one of your employee’s negligence nor can I afford one quite frankly because all this travelling I did cost me a LOT of money. Please send someone to bring the correct curtain length. I ordered 2 taped blockout curtains of standard length (260 x 210). I don’t know what the hell that mini skirt of a curtain is but it can’t be right. My order number was 742175
71 replies
6 months ago
They only pick up the phone when you want to open new credit but not when you want to close existing credit
Funny how opening credit is always easy but when it’s time to close it, you’re sent from pillar to post. I’ve been trying to call Standard Bank credit card division since yesterday to close my credit card account but they are not picking up the phone. I’ve probably spent 2hrs and wasted my damn airtime/minutes trying to talk to someone. Only the other agents pick up but NOT credit card closure/retention department. One even said I should go to a branch, they would be able to assist me, I just came from the branch, they couldn’t do anything for me either. What a waste of my time and worst of all I’m working night shift this week so I wasted sleep for absolutely nothing.
53 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (14.285714285714286%)
1 Star
6 (85.71428571428571%)