Toys R Us
Claimed Business
|1.3|28 Reviews (last 12 months)|This business does not respond to reviews
Toys R Us
Claimed Business
|1.3
28 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Toys R Us is facing significant customer experience challenges across both in-store and online channels. Customers consistently mention rude and unhelpful staff, particularly when handling returns, exchanges, and refunds. A recurring theme is frustration with the 60-day return policy being inconsistently applied, alongside complaints about product quality on items like scooters, prams, and electronic toys. Online shoppers frequently raise concerns about delayed deliveries, missing items, and poor communication from customer service. A small number of shoppers highlight pleasant store visits where staff were courteous and attentive.
Performance(last 12 months):
Trustindex Rating
2TrustIndex
2
Frequently Asked Questions About Toys R Us
What do customers say about Toys R Us?
Based on recent customer reviews, Toys R Us is facing significant customer experience challenges across both in-store and online channels. Customers consistently mention rude and unhelpful staff, particularly when handling returns, exchanges, and refunds. A recurring theme is frustration with the 60-day return policy being inconsistently applied, alongside complaints about product quality on items like scooters, prams, and electronic toys. Online shoppers frequently raise concerns about delayed deliveries, missing items, and poor communication from customer service. A small number of shoppers highlight pleasant store visits where staff were courteous and attentive.
Is Toys R Us trustworthy?
Recent reviews (28)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNo reviews for the selected filter
Try adjusting your filters to see more results.