Worst experience: Arrive for them to not even be aware of appointment, after receiving multiple confirmations and warnings of penalty for cancellations.

Made a booking at Mellins i Style Claremont for an eye test and received confirmation. On the day of appointment, once again received SMS to confirm the appointment. When arriving 15min before the scheduled appointment, the receptionist informs me it is impossible to have an appointment, as they only had half a day open. After reiterating, that I received multiple confirmations, and that I can show the proof, she still said it is not correct. After finally looking at their calendar, she then sees I do have an appointment, but informs me there is nothing they can do. Worst is, I had to drive 114km one way to them, pay toll fee, as I am based in Worcester, and there's only a handful of Mellins in the Western Cape. I have to make use of their services, as they are the partner for my Discovery medical aid plan. The next day, they call to offer a free eye test, however they seem to struggle to understand that I am not paying for the test, as Discovery covers it. I am liable for the frames and lenses. It will take 2mins to check the calendar on the day and inform customers to reschedule.