Mellins i.Style Reviews | 2.1 TrustIndex

Q: Is Mellins i.Style trustworthy?

Mellins i.Style has a TrustIndex of 2.1 out of 10 on Hellopeter, based on 34 reviews in the last 12 months. Hellopeter has tracked Mellins i.Style across 248 total reviews. How is the TrustIndex calculated? →

Mellins i.Style Reviews | 2.1 TrustIndex | Hellopeter

Review Distribution

1.4|34 Reviews

Sep '25 - Aug '26

Frequently Asked Questions About Mellins i.Style

What do customers say about Mellins i.Style?

Based on recent customer reviews, Mellins i.Style is drawing significant criticism across multiple branches, with customers consistently mentioning long delays in receiving spectacles, incorrect prescriptions, and poor communication after purchase. A recurring theme is frustration with head office billing and debit order disputes, including alleged harassment over amounts customers believe are already settled through medical aid. Appointment mishandling and unprofessional staff conduct are also frequently raised. On the positive side, isolated reviewers praise individual optometrists and assistants who delivered attentive, knowledgeable, and compassionate in-store service at specific branches.

Is Mellins i.Style trustworthy?

Mellins i.Style has a TrustIndex of 2.1 out of 10 on Hellopeter, based on 34 reviews in the last 12 months. Hellopeter has tracked Mellins i.Style across 248 total reviews.

Recent reviews (34)

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helpful staff patient optometrist kind service delayed glasses billing harassment wrong prescription poor communication appointment issues

Nomathamsanqa H

1 reviews | Active since Mar 2025

25 May 2026, 01:40

****ty service

Horrible customer service from Mellins in South Gate. Elmarie and her manager are horrible! The regional manager as well. Do not go to this store. They value their workers who are horrible over their customers!

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Nomathamsanqa H

1 reviews | Active since Mar 2025

25 May 2026, 01:40

****ty service

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Janetta S

1 reviews | Active since May 2013

23 May 2026, 05:57

Mellins- Customer service: absolutely absolutely absent!!!!!

I am really astounded by the lack of service by Mellins personnel at the two branches (Kolonnade and The Grove) I had the unfortunate dealings I had at both branches. They are friendly enough when you deal with them in person at the branch, but unfortunately that is where the client service stops. Aftercare is absolutely non-existence, when they are supposed to reply on a matter at hand, dead silence. For example I am waiting for sunglasses that ordered (and paid for) on 18/05/2026. The branch did not have the sunglasses that I wanted, so they ordered it from Bloemfontein. Today is Saturday 23/05/2026, and I am still waiting for the sunglasses to arrive from Bloemfontein. When I phoned (one of my many phone calls) the Kolonnade branch to enquire about the arrival of the sunglasses, the shop assistent (gentleman) told my they are still waiting for the courier to arrive?? Really, 5 days from Bloemfontein??? Mellins, maybe you should consider another courier service??? And, then of course am am waiting (2 days now) for any kind of communication from the The Grove Mall, anything about my second pair of sunglasses that I bought. Dead Silence. When I receive the sunglasses that I bought hopefully this year), it will be the last time that I will make use of your services or buy anything from Mellins, and I want to warn any future clients to reconsider using Mellins if they want to receive any after sales/ support.

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Janetta S

1 reviews | Active since May 2013

23 May 2026, 05:57

Mellins- Customer service: absolutely absolutely absent!!!!!

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Theunie M

1 reviews | Active since Jun 2015

17 May 2026, 21:00

After 24 Years of loyal customer - I walk away…they have lost their touch

Got my first pair of glasses from Mellins in 2002 and have been a loyal customer for 24 years. They were always the best and I have been so happy. Till my last visti to their branch in Richardsbay. Optom was good, friendly and efficient. I got new frames and also a 2nd pair prescription sunglasses. They did all the quotes and I paid in full. They advised glasses will be there in 2-3 weeks. Following up and making calls to them, i was told they would get back to me never returned my calls. I found the email and started emailing them to enquire. 5 weeks later after numerous calls and emails I was informed that glasses arrived. Then I was advised I no longer qualify for the discount we agreed to originally and gave me another bill for R2000+. after so many years with them and 100 oke thousands of rands spent with them this experience was the worst ever. Mellins has lost their touch with clients and doubt I will be back. If you considering using them…stay away and avoid the disappointment!!

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Theunie M

1 reviews | Active since Jun 2015

17 May 2026, 21:00

After 24 Years of loyal customer - I walk away…they have lost their touch

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Kgomotso S

1 reviews | Active since May 2026

16 May 2026, 12:34

Not Treating Customers Fairly

Did my eye test and made the deposit on 03 May 2026. I requested a refund from them due to the amount and I couldn’t afford it. I was told the timeline for my refund will be 1-2 days. I called and sent emails everyday requesting for follow ups and the store informed me they are requesting feedback from Head Office. On Friday I was informed my refund is withheld because they are doing an investigation. I escalated it to the Operations Manager and she confirmed she will liaise with the person withholding my refund the next day as he was not in office. This morning I follow up and I am informed due to her not realising today is a weekend, she thought today was Friday. Therefore, they can only assist on Monday. I am extremely dissatisfied by the lack of urgency and the boat disrespect that they are not treating customers fairly. It is unacceptable. I cannot wait over two weeks for funds are due to me and they are intentionally dragging their feet so I can honour other financial commitments. I don’t recommend anyone to go to Mellins i Style because of them treating customers unfairly and lack of integrity

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Kgomotso S

1 reviews | Active since May 2026

16 May 2026, 12:34

Not Treating Customers Fairly

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Andre S

1 reviews | Active since Dec 2022

17 Apr 2026, 12:35

Worst experience: Arrive for them to not even be aware of appointment, after receiving multiple confirmations and warnings of penalty for cancellations.

Made a booking at Mellins i Style Claremont for an eye test and received confirmation. On the day of appointment, once again received SMS to confirm the appointment. When arriving 15min before the scheduled appointment, the receptionist informs me it is impossible to have an appointment, as they only had half a day open. After reiterating, that I received multiple confirmations, and that I can show the proof, she still said it is not correct. After finally looking at their calendar, she then sees I do have an appointment, but informs me there is nothing they can do. Worst is, I had to drive 114km one way to them, pay toll fee, as I am based in Worcester, and there's only a handful of Mellins in the Western Cape. I have to make use of their services, as they are the partner for my Discovery medical aid plan. The next day, they call to offer a free eye test, however they seem to struggle to understand that I am not paying for the test, as Discovery covers it. I am liable for the frames and lenses. It will take 2mins to check the calendar on the day and inform customers to reschedule.

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Andre S

1 reviews | Active since Dec 2022

17 Apr 2026, 12:35

Worst experience: Arrive for them to not even be aware of appointment, after receiving multiple confirmations and warnings of penalty for cancellations.

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Lindiwe S

1 reviews | Active since Apr 2026

13 Apr 2026, 19:08

Unsatisfactory service and unfair resolution.

Unsatisfactory service and unfair resolution taken. I would never advice anyone to use Mellins.

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Lindiwe S

1 reviews | Active since Apr 2026

13 Apr 2026, 19:08

Unsatisfactory service and unfair resolution.

Unsatisfactory service and unfair resolution taken. I would never advice anyone to use Mellins.

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Lerato M

1 reviews | Active since Feb 2020

13 Apr 2026, 19:03

Mellins is a **** company,they quoted me a higher amount and made it as if it's the only option I have.I have a medical insurance that offers a package deal with mellins so I went to them for my second pair of my glasses then I got an eye test as inclusiv

The worst service ever,4 months later and I still haven't gotten my prescription glasses

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Lerato M

1 reviews | Active since Feb 2020

13 Apr 2026, 19:03

Mellins is a **** company,they quoted me a higher amount and made it as if it's the only option I have.I have a medical insurance that offers a package deal with mellins so I went to them for my second pair of my glasses then I got an eye test as inclusiv

The worst service ever,4 months later and I still haven't gotten my prescription glasses

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David M

1 reviews | Active since Feb 2021

8 Apr 2026, 14:38

Disappointing service

I am disappointed with Mellins Fourways Crossing. Their service leaves a lot to be desired. I bought glasses in December 2025, and in mid-January 2026, I began to experience headaches. My eyes were tearing and felt sore. On February 24th, I went back to report the issue. The optometrist checked my glasses and mentioned there was a problem with the lenses, recommending a replacement. It is now April 8th, and I still haven’t received the new lenses, even though I am still paying for them every month. I haven't received any courtesy call or updates.

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David M

1 reviews | Active since Feb 2021

8 Apr 2026, 14:38

Disappointing service

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