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Kgomotso S
Active since May 2026
1
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1 reviews
Mellins i.Style
3 months ago
Not Treating Customers Fairly
Did my eye test and made the deposit on 03 May 2026. I requested a refund from them due to the amount and I couldn’t afford it. I was told the timeline for my refund will be 1-2 days. I called and sent emails everyday requesting for follow ups and the store informed me they are requesting feedback from Head Office. On Friday I was informed my refund is withheld because they are doing an investigation. I escalated it to the Operations Manager and she confirmed she will liaise with the person withholding my refund the next day as he was not in office. This morning I follow up and I am informed due to her not realising today is a weekend, she thought today was Friday. Therefore, they can only assist on Monday. I am extremely dissatisfied by the lack of urgency and the boat disrespect that they are not treating customers fairly. It is unacceptable. I cannot wait over two weeks for funds are due to me and they are intentionally dragging their feet so I can honour other financial commitments. I don’t recommend anyone to go to Mellins i Style because of them treating customers unfairly and lack of integrity
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