Mellins- Customer service: absolutely absolutely absent!!!!!

I am really astounded by the lack of service by Mellins personnel at the two branches (Kolonnade and The Grove) I had the unfortunate dealings I had at both branches. They are friendly enough when you deal with them in person at the branch, but unfortunately that is where the client service stops. Aftercare is absolutely non-existence, when they are supposed to reply on a matter at hand, dead silence. For example I am waiting for sunglasses that ordered (and paid for) on 18/05/2026. The branch did not have the sunglasses that I wanted, so they ordered it from Bloemfontein. Today is Saturday 23/05/2026, and I am still waiting for the sunglasses to arrive from Bloemfontein. When I phoned (one of my many phone calls) the Kolonnade branch to enquire about the arrival of the sunglasses, the shop assistent (gentleman) told my they are still waiting for the courier to arrive?? Really, 5 days from Bloemfontein??? Mellins, maybe you should consider another courier service??? And, then of course am am waiting (2 days now) for any kind of communication from the The Grove Mall, anything about my second pair of sunglasses that I bought. Dead Silence. When I receive the sunglasses that I bought hopefully this year), it will be the last time that I will make use of your services or buy anything from Mellins, and I want to warn any future clients to reconsider using Mellins if they want to receive any after sales/ support.