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Theunie M

Active since Jun 2015

3

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3 reviews

Mellins i.Style

3 months ago

After 24 Years of loyal customer - I walk away…they have lost their touch

Got my first pair of glasses from Mellins in 2002 and have been a loyal customer for 24 years. They were always the best and I have been so happy. Till my last visti to their branch in Richardsbay. Optom was good, friendly and efficient. I got new frames and also a 2nd pair prescription sunglasses. They did all the quotes and I paid in full. They advised glasses will be there in 2-3 weeks. Following up and making calls to them, i was told they would get back to me never returned my calls. I found the email and started emailing them to enquire. 5 weeks later after numerous calls and emails I was informed that glasses arrived. Then I was advised I no longer qualify for the discount we agreed to originally and gave me another bill for R2000+. after so many years with them and 100 oke thousands of rands spent with them this experience was the worst ever. Mellins has lost their touch with clients and doubt I will be back. If you considering using them…stay away and avoid the disappointment!!

0 replies

69 months ago

Seamless

What an amazing experience. They are efficient, friendly and well organized. The offices in Sandton was clean and professional. My consultant Nadeema was an absolute gem!! Thank you visa Logistic

0 replies

136 months ago

USELESS

I purchased a brand new vehicle from them in January 2015. Since the first week of taking ownership of this vehicle I have had multiple issues. Despite the fact that I have launched numerous complaints with the Dealer and the MD offices of VW meetings with the dealer principal and the regional sales manager has lead to nothing but excuses and a waist of my time. The vehicle has been into their workshop more than 10 times in the last 3 months and they still cant resolve the issue. Spending R350 000 on a car surely this is not what you expect. When asking for a replacement or refund they blatantly refused. Numerous emails and calls later I'm a fuming and frustrated client that is being pushed from pillar to post. So yet again the vehicle has to go into the workshop again tomorrow. Its to such an extent that the even the call centre agents from VW MD offices know me by the sound of my voice. Seems like they think I am a nightmare that will go away as the try and buy some time.

0 replies

Review Distribution

5 Star

1 (33.3%)

4 Star

0 (0%)

3 Star

0 (0%)

2 Star

1 (33.3%)

1 Star

1 (33.3%)

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