Horrible customer service

Horrible customer service. Initially had a problem with them communicating with about the progress of my order. After receiving my order which was an incubator, it burnt all my my eggs which half of them were infertile and I had also ordered from them. I need them to contact me back with regards to the incubator but no one seems to be willing to answer my emails/WhatsApp or calls. I do not know what do to from here as this is immensely affecting my small business.