Very bad service from melon mobile

My monthly subscription of R199 was deducted from my account to melon mobile but according to them they haven't received any payment according to them the payment is at payfast the ladies i spoke to from melon is Lilly and Zimkhitha wasn't friendly and very unhelpfull no one give me feedback on where the money is or what's happening or how do i get my money back. My subscription is suspended by melon mobile i would not advise anyone to make use of there services and canceling my account with them